As a seasoned credit professional of more than 30 years, I have never seen so many changes in my career as I have in the past few years. From electronic payments and credit cards, to fairly consistent paying customers changing their own terms, to expanding markets and doing more with less, change is something that’s been happening at a much more frequent rate. How you deal with these changes can really make or break your company’s credit department, its cash flow, and ultimately your career.
Now that we have all made our “New Year’s resolutions,” and a month has come and gone since we made them, I urge you to make sure you don’t drop the ball on your personal and professional goals.
Maybe you would like to improve your own personal skill set and the overall skillsets within your organization. Or perhaps you want your team to get up-to-date with the latest credit training / information in the marketplace. For me, as I plan for 2018, I look at ways to improve our credit department and include them in my budgeting process. I urge you to please take some time to review the latest CMA CreditScape Spring Summit information. By attending the two days of workshop training, I believe that it will propel you and your department to the next level.
What will be covered this spring…“Dealing with Change Management.”
Here are a few of the items that stood out to me:
- All Levels of Expertise Welcome – Good for beginners to experts in your departments. With 14 sessions, there is something in there for everyone, including customer service skills, stress management, and financial statement analysis.
- Skills for the credit manager of 2022 – What should credit professionals be doing now to make sure they’re ahead of the curve in 5 years, and what skills should they already have.
- Customers who change their own terms – With an increasing number of companies trying to dictate their own terms, what can, and should, credit professionals do?
- Changing existing processes through automation.
- Managing change within and outside of your company.
- Getting a “seat at the table” with upper management.
- …and a lot more.
Plus, the discussions are led by practitioners, not marketing people, to provide you with tangible results to bring back to the office.
In an environment where a credit professional’s time is at a premium, we hope to have your support and attendance to help “prove” that CMA is doing what’s best to help your company’s credit department.
I hope you have a great year and are able to reach your personal and professional credit goals. Please remember that CMA is here to help.
Thanks for reading!