How CreditScape Can Help You Achieve Your New Year’s Resolutions, by Gent Culver, ICCE

As a seasoned credit professional of more than 30 years, I have never seen so many changes in my career as I have in the past few years. From electronic payments and credit cards, to fairly consistent paying customers changing their own terms, to expanding markets and doing more with less, change is something that’s been happening at a much more frequent rate. How you deal with these changes can really make or break your company’s credit department, its cash flow, and ultimately your career.

Now that we have all made our “New Year’s resolutions,” and a month has come and gone since we made them, I urge you to make sure you don’t drop the ball on your personal and professional goals.

Maybe you would like to improve your own personal skill set and the overall skillsets within your organization. Or perhaps you want your team to get up-to-date with the latest credit training / information in the marketplace. For me, as I plan for 2018, I look at ways to improve our credit department and include them in my budgeting process. I urge you to please take some time to review the latest CMA CreditScape Spring Summit information. By attending the two days of workshop training, I believe that it will propel you and your department to the next level.

What will be covered this spring…“Dealing with Change Management.”

Here are a few of the items that stood out to me:

  • All Levels of Expertise Welcome – Good for beginners to experts in your departments. With 14 sessions, there is something in there for everyone, including customer service skills, stress management, and financial statement analysis.
  • Skills for the credit manager of 2022 – What should credit professionals be doing now to make sure they’re ahead of the curve in 5 years, and what skills should they already have.
  • Customers who change their own terms – With an increasing number of companies trying to dictate their own terms, what can, and should, credit professionals do?
  • Changing existing processes through automation.
  • Managing change within and outside of your company.
  • Getting a “seat at the table” with upper management.
  • …and a lot more.

Plus, the discussions are led by practitioners, not marketing people, to provide you with tangible results to bring back to the office.

In an environment where a credit professional’s time is at a premium, we hope to have your support and attendance to help “prove” that CMA is doing what’s best to help your company’s credit department.

I hope you have a great year and are able to reach your personal and professional credit goals. Please remember that CMA is here to help.

Thanks for reading!

Why CMA Still and Always Will Matter to My Company and Me!  by Gent Culver, ICCE

With the turning of the calendar to the New Year, I always like to evaluate my relationships and reflect on the year that has just past. In doing that in 2018, I can’t help but think about the many ways that Credit Management Association (CMA) makes my job as a credit manager easier.

Here are some reasons that are important to me as a CMA member:

 

  • CMA continues to bring the credit community together via networking at Industry Credit Group meetings (my company and I are regular participants) and at educational events such as CreditScape and other webinars and programs.
  • CMA’s anscers.com website platform is unique in that it allows me to obtain past payment history of customers that also do business with other CMA member companies.
  • CMA also offers extremely competitive pricing on credit reporting contracts with the major credit bureaus. They also have a professional staff that can walk you through the best features of each report, enabling you to compare similar products so that you can choose the best ones for your company’s needs.
  • If your company supplies materials or labor for construction projects, CMA can make sure that your company’s lien rights are protected under the law through its construction lien filing department.

CMA is here to stay.  It has been providing high-end credit services and education to companies like yours throughout California and Nevada for over a century and it plans on continuing this service for years to come.   As CMA Chairman of the Board, I thank you for your continued support of CMA and its vision of a united credit community  and I would also like to thank the staff of CMA for their dedication to the members of CMA.

Thanks for reading!

 

Gent Culver

Welcome From the New CMA Board of Directors Chair, by Gent Culver, ICCE

Hello fellow credit professionals. As my tenure as CMA Chairman of the Board started on May 1, I would like to say that I am honored to serve you as Chairperson and look forward to this coming year that is going to be filled with challenges and opportunities for all of us. Just so you know a little about me, I have been in the Credit field for more than 40 years. I spent 20 years in commercial banking and the last 25 years as Senior Credit Manager, Global Credit and Collections for International Game Technology (IGT). I am located at our manufacturing facility in Reno, Nevada, and I have been involved with CMA for more than 20 years.

The commercial credit and collection industry has gone through some major changes over the past decade and they continue today. Advancement in technology, consolidations, down-sizing (doing more with less), a new generational workforce, and global expansion within our various industries have created challenges to all of us in being able to perform our job efficiently and effectively and to meet the everyday demands of our employer.

Our primary goal at CMA is to provide to you the resources, tools and training to meet these challenges. The various services/products we provide such as anscers, credit reporting solutions, lien filings, third-party collection services, industry group meetings, webinars, seminars such as CreditScape, and membership in NACM all play a vital role in helping you and your staff to become more proficient in your job. Proficiency will translate into a positive economic return to your employer.

As this year progresses, I encourage each of you to participate in your respective industry group to gain knowledge and to develop contacts that will provide valuable information that will benefit you and your company. Even if you’re in a group but don’t regularly attend meetings, I feel that the three-hour time investment provides me with real-time vital credit information that I can’t get anyplace else, from my peers in companies who share common customers with me. I also appreciate the “best practices” information I get out of the credit groups that have given me the tools to change several processes that my company uses for the better. Don’t stop there, continue to develop your knowledge of the profession by participating in the webinars and seminars offered by CMA and NACM. Knowledge is POWER.

If any of you have questions or ideas that you feel would be beneficial to CMA, please let me know. CMA is about you, our members. I can be reached at 775-448-0130 or via email at gent.culver@igt.com.

Thank you for reading this and I am looking forward to leading CMA’s Board of Directors over the next year and helping create programs that matter to our members.

Best Regards,

Gent Culver