What’s New at Credit Management Association?

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Greetings from CMA!

Now that the holidays are over, Credit Management Association is back with full steam ahead into projects that can help your company manage risk.

Here are a few of the projects we’re working on that you should be aware of:

– CMA recently announced our CreditScape Spring Summit, which will focus on process improvements in the credit department and cutting costs. The one-day event takes place April 12 in Garden Grove, CA. More info: www.creditscapeconference.com

– CMA and AG Adjustments are proud to announce a new collections-related webinar series that is must-attend material for anyone who works in that field. The webinars feature three of our most popular speakers: Bart Frankel, Dave Osburn and Greg Powelson. http://creditmanagementassociation.org/2017/01/31/cma-announces-new-collections-webinar-series/

– Future dates have been set for CMA’s new International Credit Best Practices Forum. For U.S. companies that sell abroad, this group can help you navigate some of the hurdles you might experience when selling overseas. More info is here.

– With all of the bankruptcies in the news last year from longtime strong companies, when is the last time you evaluated your credit information sources? CMA has a great resource who handles reports from all of the major bureaus and can get you the best solution for your company, not just the best solution from one bureau if you went direct. Learn more here.

– Several new advanced lien law webinars have been announced. If your company does construction-related business in Texas, California or Nevada, you should attend these sessions, which can be found on our education calendar. Details: http://www.creditmanagementassociation.org/events

– Speaking of construction-related business, CMA’s fast and accurate construction lien filing services can help protect your receivables to ensure you get paid on those projects. More: http://creditmanagementassociation.org/construction-forms-filing/

 

Are you getting CMA’s updates, including news and updates from around the credit and collections profession? If not, subscribe to our newsletter here: http://conta.cc/1tA5pOE
If there are any other services you need to help your credit operations run smoother, we’d love to talk to you about ways we can help. You can reach us at 818-972-5300 or at www.creditmanagementassociation.org.

Thanks for reading!

CMA Moves its Headquarters to Glendale, CA

Dear CMA Member,

I’d like to share some exciting news with you: CMA is moving its headquarters to Glendale! Our new address will be 111 North Maryland Ave., Ste. 300, Glendale, CA 91206, effective March 16. Our P.O. Box address (P.O. Box 7740, Burbank CA 91510-7740) and phone number (818-972-5300) will remain the same. Our Las Vegas office remains at 3110 West Cheyenne Ave Suite 100, North Las Vegas, NV 89032, phone: 702-259-2622. Please update your address book accordingly.

We look forward to bringing you the same high standards of customer service and handling of all your risk management needs from our new location later this month.
If you have any questions, please let us know.

Sincerely,

Mike Mitchell
CMA President and CEO

CMA Chairman’s Blog: Advancing your Career through CMA by Michael W. Fenner, CBA

Year after year, as we go through our careers, we are always looking for ways to improve ourselves and advance in our professions. I know for me, I got complacent with my job and quite frankly I didn’t know where to go and or who to turn to. My luck changed when I ran into Mike Mitchell, CAE President of CMA at the Las Vegas airport in 2008 after attending a Western Region Credit Conference. I mentioned to him that I was looking for more in my career and he said to me, “You are already being considered.” I wasn’t entirely sure what he meant by that at that moment, but shortly thereafter I received a phone call to join CMA’s Board of Directors. I thought it was a great opportunity to be able to volunteer and help our association, understand more about how a business works, as well as work with my peers from all different companies and credit backgrounds. The rest is history…

Let’s take a look at some of the platforms that have assisted me through my career:

  • Professional Credit Certification – It’s never too late to get your designation or move to the next level. Here are the available designations.
    • Certified Credit and Risk Analyst (CCRA) – For analysis and interpretation of financial statements.
    • Credit Business Associate (CBA) – This includes three credit courses basic financial accounting, business credit principles and introduction to financial statement analysis.
    • Credit Business Fellow (CBF) – The lessons include business law and credit law.
    • Certified Credit Executive (CCE) – You must be proficient at accounting, finance, domestic and international credit concepts, management and law.
    • Professional Development Programs – CMA offers a variety of courses in person and online. The anscers.com website (on the education tab) is constantly being updated with the latest information for all of us. As an example some of our options today include (but not limited to) the Spring and Fall CreditScape Summits, NACM’s annual Credit Congress, numerous lien law seminars in many states, a course on alternative for financing the sale of goods, and credit risk and risk mitigation techniques. Please go check them out and see which one can assist you in your career.
  • Board and Committee Service – By volunteering my time on the CMA Board of Directors and serving on board committees it has allowed me to grow as a person and become a more of a diverse credit manager and move up in my career. I have been able to make lifelong friends as well as expand my credit knowledge to move forward in my field just by participating in discussions and working with my associates.
  • Industry Credit Groups (ICG’s) – My ICG helped assist me in my credit decision process to run a more thorough credit department. Currently we have 60 diverse groups. They network with each other, share factual information timely, and you get responses promptly from your group members so you can make educated decisions with your new accounts and or your current A/R. Feel free to contact Diana Escobar directly at (818) 972-5342 for more information about groups that pertain to your industry.

We all know how important it is to stay up-to-date with our education. And finding the time to go to events or take classes can be a challenge. Things won’t change unless we change them. Invest in yourself and your teams, and challenge them to improve and grow.

Make sure you encourage your teams to support CMA which is your association. It is important to always network with your colleagues and make some new friends as you go through this process. Make sure you always bring back your experiences to incorporate them into your jobs.

Let me know your thoughts. I’d love to hear your feedback.

Michael W. Fenner, CBA, is the Credit Management Association Chairman and Manager of Corporate Credit Operations for Beacon Roofing Supply, Inc. He can be reached at 714-321-8187, or mfenner@becn.com.

Now Accepting Nominations and Applications for CMA Board of Directors

The CMA Nominating Committee is now accepting nominations and applications for service on the 2016-2017 Board of Directors. If you would like to nominate a candidate for service, or you are interested in applying for a Director position directly, please complete a Candidate Nomination or Application form and return it to CMA by January 29, 2016. Click here to download the forms.

Board of Directors Qualifications and Responsibilities

As provided by the Bylaws of CMA, the Board of Directors oversees the general operation and sets policy for the Association. It is, therefore, essential that members of the Board understand their responsibilities and be willing to commit the time and effort necessary to do justice to this great organization.

The responsibilities and qualifications of a member of the Board are as follows:

1. Read and be familiar with the Bylaws of the Corporation.

2. A Board member must be the authorized representative of his/her company to CMA.

3. Attend the Annual Meeting and Installation of Officers and Directors, March 24-25, 2016.

4. Attend regular Board meetings, four times per year.

5. Attend the Annual Board Retreat (two days in February).

6. Review and accept financial and operating statements of the Association.

7. Review and approve reports of committees and project teams.

8. Serve on various committees of the Association as assigned by the Chair of the Board.

9. Show support for the Association and its programs by participating in CMA’s member services and by attending educational and networking functions, and promote CMA’s services to other members and prospective members at every opportunity.

10. When possible, attend the annual NACM Credit Congress held each May or June, and/or CMA’s CreditScape Summits (Spring and Fall).

Does your credit department need a Tune-up? By Michael W. Fenner, CBA

As August winds down and your teams are returning from their summer vacations hopefully, things are returning back to normal. This may now give you the opportunity to review the services you currently use in your credit departments today.

As our vehicles need tune-ups so do our credit departments from time to time. As an example, are you taking advantage of your industry credit group (ICG)? Is there not a specific ICG for you and you would like to start one? Is your current collection agency “getting it done for you”? Do you have the need to file preliminary notices in your industry? Would you like to get started and or continue on with your professional credit certification? How about adding an additional credit report to your credit approval process? What can the business insolvency service do for you? Do you even know CMA offers payment services and deduction management? You may be looking for an association to do it all for you, replace an existing service and or supplement the current services you use today. Either way Credit Management Association is here for YOU!

Below is a quick look at what Credit Management Association has to offer:

  • Industry Credit Groups – With 60 current groups’ network and share factual information timely and get responses promptly with other group members so you can make educated decisions with your new accounts and or your current A/R.
  • Business Insolvency – Let CMA help your customers with other alternatives other than filing for bankruptcy with less publicity, cost and time.
  • AGA Collections – AGA offers nationwide service, reasonable rates, excellent communication and they collect the money too.
  • Business Credit Reports – They offer the AnscersX commercial report, NACM national trade report, as well as DNBi, Equifax and Experian. Additionally, they offer consumer reports and international reports as well.
  • Construction Forms Filing – Accurate and cost effective construction forms filing in all 50 states.
  • Education (Professional Development) – quite a few options from the CreditScape fall summit, online courses, live and recorded webinars, and the ability to get your Professional Credit Certification all in one place.
  • Payment Services – Through United TranzActions…check guarantee, ACH processing (including Canada), online bill pay, credit card merchant services, virtual lockbox and more.
  • Deduction Management – With IBA Solutions expertise they will be able to assist you with your deduction and A/R management.

Add the Anscers website to stay on top of all of your services and now have it all. You can’t go wrong. Please take a few minutes to logon to the CMA website to see all that is available to you http://creditmanagementassociation.org/ look under the services tab to get details for the bullet points above.

Please remember we need you to support “your” credit association when you can and as always “thank you” for your support and I encourage you to send in any ideas to improve your credit association. Let me know your thoughts. I’d love to hear your feedback.

Michael W. Fenner, CBA, is the Credit Management Association Chairman and Regional Credit Manager for Beacon Roofing Supply. He can be reached at 714-321-8187, or mfenner@becn.com.

Years of Credit and Collection Knowledge is a Phone Call Away

Did you know that the CMA staff has dozens of years of credit and collections knowledge that is available for free to members? If you haven’t called CMA lately, you should call the association’s experts to ask your questions about the construction services industry and construction forms filing (led by Amber Jackson, 702-259-2622); credit reports and all of the options you have that are available by a non-brand-specific salesperson (Terry Campos, 818-972-5361); insolvency services which can help distressed companies with out-of-court reorganization and liquidation efforts (led by Molly Froschauer, 818-972-5315), and Industry Credit Groups, led by Larry Convoy (818-972-5323).

Additionally, CMA’s Business Development Staff can help address many of your other needs. We invite you to call your reps Patrick Spargur (the newest member of the team, operating out of the Las Vegas office, 702-636-4329); John Morgan (Northern California, 916-672-7362); Laura Rothman (Southern California, (949) 493-3504); and Scott McLaughlin (818-972-5322).

For more information on how Credit Management Association can help fulfill your company’s credit and collection needs, we invite you to call us.

2014 – the Year in Review

2014 has been a very productive year for us at Credit Management Association. While the year will be remembered in pop culture history for its massive data breaches and Kim Kardashian “breaking the internet,” CMA has continued to help businesses minimize risk, as it has since it was founded in 1883. Additionally, it has enhanced some of its services to make them even more valuable to members. Here are a few of those new upgrades:

  • CMA launched a new anscersX multibureau report that incorporates the data from the top three reporting bureaus in a concise, easy to read report, to allow credit managers to make informed decisions. Details: www.anscers.com.
  • CMA upgraded its Construction Forms Filing Services (CFFS). Serving as a point of reference for those who supply materials or labor to construction projects, the new functionality equips companies with the tools to protect their lien rights under the law. Among the enhancements: CMA’s Lien Provision Assistance Guide provides a summary of the provisions to meet individual state statutes in all fifty states to assist any company working public, private or federal construction projects by identifying each state and the time requirements for each form in that state depending on the type of project. Other upgrades included an enhanced reminder system and incorporating the Lien Provision Assistance Guide with the CFFS service module on www.anscers.com.
  • CMA and the International Trade Administration (ITA) of the U.S. Department of Commerce (DOC) have agreed on a “U.S. Trade and Investment Expansion Partnership” that will help credit and risk management professionals gain access to educational resources needed to expand their businesses nationally and globally. The agreement will continue to promote international trade to CMA’s members by increasing awareness of the economic benefits of exporting, and educating them on trade activities as a job creation and growth strategy.
  • Speaking of education, CMA has successfully administered more than 50 webinars, in-person seminars and events allowing CMA members to stay current in the ever-changing credit management profession. For a list of upcoming educational programming, visit www.creditmanagementassociation.org/events.
  • CMA enhanced its communications with members by creating Quick News, its bi-weekly newsletter. The newsletter focuses on the latest happenings from the credit management industry, as well as news from CMA. CMA has also had a bigger presence than ever on LinkedIn and Facebook.
  • CMA members have continued to understand the value of submitting their A/R data to CMA and NACM.  Members who contribute continue to save time by never having to answer an RFI nor fill out a past due or meeting review report. They create an industry-specific data bank for their niche markets, reducing their dollar commitment to third-party reporting agencies. Though CMA has a large number of members who participate, CMA welcomes every company to add their data to the pool. For more information, contact Lisa Wong at (951) 672-0581.
  • Another successful Annual Meeting and Western Region Credit Conference were completed, with some of the best attendance figures in both events’ histories.

2014 was a great year for Credit Management Association, but we’re looking forward to an even better 2015. As a valued customer of CMA, we appreciate your business and look forward to continuing on as your association. Have a Happy New Year!

Save the Date: CMA Announces “A Credit Paradise,” the 2015 Annual Meeting

Credit professionals will experience “A Credit Paradise” on April 9, 2015 at Credit Management Association’s Annual Meeting. Taking place at Disneyland’s Paradise Pier Hotel in Anaheim, California, the “A Credit Paradise” event includes a full day of training, education, awards and networking opportunities with other credit professionals.

CMA is currently surveying its members about the resources that would be “A Credit Paradise.” The results of this survey will direct the event’s education and training topics. Details about the program, including the keynote speaker and education topics, will be announced in early 2015.

The Annual Meeting allows CMA members from all over California and Nevada the opportunity to learn about the latest trends affecting the credit profession. Last year, the event addressed the relationship between the sales and credit departments, and received some of the best feedback scores it’s ever had from the exit survey. In 2015, CMA is considering valuable training programs and topics requested by its member so they can attain ‘A Credit Paradise’ in their offices.

The Annual Meeting is the largest in a series of in-person educational opportunities offered by CMA. To learn more about the other sessions and topics, visit www.creditmanagementassociation.org/events or call 800-541-2622.

Senior Accountant Cheryl Lloyd Celebrates 50th Year With CMA

Congratulations to CMA senior accountant Cheryl Lloyd, who on Monday celebrated her 50th anniversary with Credit Management Association.

Lloyd, who began working at the CMA headquarters (then located in the Koreatown area of Los Angeles) on Sept. 8, 1964, started as an Industry Credit Group clerk, moved over to maintaining membership records, then to accounting in 1983, where she has been ever since.

“Throughout my time here, some things have changed and others haven’t. When I started at CMA, the groups were different because we didn’t have computers. We had to do our work on a typewriter. We copied our reports and group information on a Xerox machine and passed them around the office to share data amongst our staff. Computers have made my life (and job) much easier. On the other hand, the Group meetings themselves were about the same. Group members discussed information on their delinquent accounts in meetings and lunches back then, and still continue to do that,” Lloyd said.

Having only worked part-time jobs prior to coming to work at CMA, Lloyd says that some of her most fond memories have come from the family atmosphere that’s been cultivated while working at CMA. “I’ve appreciated the support over the years that I’ve received from my co-workers. We have shared life and work experiences, and many of them have become as close as family,” she said, adding that she met her husband Ed while he was running the mailroom for CMA from 1976-1992.

The CMA staff participated in a surprise celebration of Lloyd’s amazing feat last Friday, and we’re happy to report that Lloyd has shown no signs of slowing down.

cheryl lloyd

What’s on Your Tool Belt?, by Michael C. Dennis

Michael C. DennisWhen I earned my MBA, I learned new skills and added them to my tool belt. Then, I got my first job as a collector and found I needed an entirely different set of tools. CMA offers a variety of educational options that will provide you with some new tools…new ways to think about how you might solve a problem or approach your work differently. When you attend a webinar/seminar/class, think about how you can apply that knowledge to address real-world problems. I am convinced that the ability to effectively apply skills and capabilities (tools) to address new challenges is critical to your success in any job.

Also, for those of you looking for employment, my experience both as a job candidate and as the hiring manager has been that the applicant who can successfully describe how their current talents can be applied to the new task, challenge or position automatically becomes worthy of further consideration.

What’s the biggest factor you consider when hiring a potential new employee, or the one you think was the biggest factor in you getting hired in your job? I welcome your feedback.

Michael is the author of the Encyclopedia of Credit (www.encyclopediaofcredit.com), a free, fast, internet resource for credit and collection professionals. He is a consultant, and the author of “Credit and Collection Forms and Procedures Manual” as well as a frequent instructor at CMA-sponsored educational events. He can be contacted at 949-584-9685.

How More Data Can Help You Save Time and Money, by Larry Convoy

I don’t know about you, but I’m all about doing things as efficiently as possible.  Efficiency saves me time and money, and allows me to get more things accomplished. Sometimes I have to do an extra step or two at the beginning in order to implement the efficiency, but when I do, I know I’ll reap the benefits in the long run.

At this month’s group meetings, all members will be asked to fill out a short survey expressing their company’s position on contributing their AR to the CMA and NACM data bank.  The survey should take less than 2 minutes to complete, and your answers could provide an opportunity to save time and money.

When I first started working at CMA, a time when Ronald Reagan was President and the Clippers were actually the worst basketball team in LA, there were 2 options for contributing data. The first was a tape with rigid guidelines that had to be in one format. The second was OCR, drawing little circles in boxes to indicate what the balance, aging and terms were. Neither were user friendly, and it was difficult to get companies to provide a second submission. The incentives were not very appealing either.

Today, you can conduct business from your cell phone, the Kings are going for their second Stanley Cup and contributing AR can be done from virtually any computer system.  The benefits have improved as well: you will save time by never having to answer an RFI nor fill out a past due or meeting review report. You will save money by having an industry-specific data bank at your disposal 24/7, reducing your dollar commitment to third-party reporting agencies.

What we used as our sales pitch in the early ‘80s still applies, “To get information, you have to give information.”  It has just been made easier and more beneficial to you and your company.

Encourage your management to get on board.

Sincerely,

Larry Convoy
Supervisor-Industry Credit Groups
lconvoy@emailcma.org
818-972-5323

My Favorite (Hidden) Advantage to Joining an Industry Credit Group, by Michael C. Dennis

There are many benefits associated with joining an industry credit group. In my opinion, one of the best reasons to do so is to make certain that your company’s tolerance for credit risk is similar to other companies selling to common customers.

I am all in favor of leading rather than following, and I fully support the idea that credit decisions need to be made independently and in a manner that does not violate antitrust rules. However, I assume and expect that I will benefit from knowing how other creditor companies have assessed the risk associated with extending credit to a common customer.

I think the opportunity to understand how other creditors evaluate/ assess credit risk is probably the most under-appreciated benefit of credit group membership.

Credit Management Association offers more than 40 industry credit reporting groups. In my career, I’ve been in several groups.  As a result of what I have learned from others, I’ve saved my employer tens of thousands of dollars over the years. How have credit groups helped your company? I welcome your feedback.

Michael is the author of the Encyclopedia of Credit (www.encyclopediaofcredit.com), a free, fast, internet resource for credit and collection professionals.  He is a consultant, and the author of “Credit and Collection Forms and Procedures Manual” as well as a frequent instructor at CMA-sponsored educational events.  He can be contacted at 949-584-9685.

New Business Credit Report Combines Data from Major Providers

anscersX Combined Business Credit Reports offer easy access at a reasonable cost for data from Dun & Bradstreet, Equifax, Ansonia Credit Data and Credit Management Association on one report.

April 18, 2012 – Burbank, CA – In response to requests for easier access to information and a growing preference for transactional reports over credit reporting contracts, Credit Management Association™ (CMA), in partnership with the Trade Information Exchange TM (TIE), has launched the anscersX Combined Business Credit Report.

“CMA’s membership represents many small to medium sized companies,” says Michael Mitchell, President of CMA. “They are requesting comprehensive information on potential and existing customers at prices that fit their budget. anscersX Reports combine data from major providers giving them a more complete picture of their customers on one report.” CMA Members appreciate the ease of access to data from multiple providers without contracts. Diego Jimenez, Credit Analyst, Accuride International, Inc. agrees, “I really like that there is more than one provider on one report.”

Combining data from D&B, Equifax, CMA and Ansonia Credit Data is a unique approach developed by the Trade Information Exchange. “We put a lot of effort into combining the data from multiple data sources in an easily understandable way,“ offers Robert Shultz, Vice President of Marketing and Strategic Partnerships at TIE. “Additionally, on the anscersX Report we have introduced a combined credit score incorporating data from Equifax, Ansonia and CMA.”

The anscersX Report is helping credit departments with limited time and resources gather credit information quickly. “It is worth it to get an answer in minutes as opposed to calling all the trade references on a credit application,” says Mary Donaldson, Office Manager, Worthen Equipment Inc.

The anscersX Combined Business Credit Report is available on a transactional basis online by registering on CMA’s services site anscers.com. Pricing is $51.95 or less depending on the data sources you choose. There are no contracts, no minimums, no hassles and instant access. Judy Bennett, Credit Manager, Brown-Strauss Steel likes the ease of use, “I have pulled several anscersX Reports so far and have been pretty happy with the results. We will continue to order anscersX Reports.”

“CMA Members tell us that maintaining multiple contracts with providers can be time consuming and expensive. We needed to make access to information easier and less expensive by offering a one-click combined report,” shares Michael Mitchell. “anscersX Combined Business Credit Report attempts to solve that issue.”

Terrence A. McCraw, CCE, Greenheart Farms, Inc. reports, “Glad I found the new anscersX Credit Report!  It’s a quick way to pull together independent credit data from multiple data sources. All in a single search. It’s priced right too!”

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About Credit Management AssociationTM : Credit Management Association (CMA) is a non-profit association that has served business to-business companies since 1883. CMA helps credit, collection, and financial decision-makers get the information and support they need to make fast, accurate credit decisions. In addition, CMA assists insolvent companies with workouts or liquidation through cost effective alternatives to bankruptcy.
Contact: Michael Mitchell – mmitchell@emailcma.org – 818-972-5340 CreditManagementAssociation.org
anscers.com

About Trade Information ExchangeTM:Trade Information Exchange (TIE) provides trade credit report products and services for the manufacturing, distributing, and construction industries. With TIE, the promise is faster, less expensive, more accurate, industry-specific credit information on companies. We have years of industry-specific experience and a small-company attitude toward customer service. 
Contact: Robert Shultz  – bob@tradeinformationexchange.com – 805-520-7880
www.tradeinformationexchange.com

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