Do you have customers who have broken promises to pay, will no longer communicate with you, or have extended you way beyond terms?
CMA’s experienced collectors work with you to strategize the most effective approach for your business needs. You can request a softer approach designed to help you maintain relationships with your customers, request a more forceful approach for unresponsive customers, or ask us to help you find an effective approach somewhere in between.
Download the Collection Brochure.
“Excellent results for international activity (actually any activity). You have collected 45% of all dollar claims submitted over a 24 month period. 183 claims were submitted 87 files are still active with the probability of collection. These are truly awesome results for any type of collection activity, let alone international collection.
I would recommend your services to anyone who was looking in to an international collection service.”
Mike Puccinelli, Sr. Manager, Global Credit and Collection Verisign, Inc.
SERVICES
- Pre-Collect service FREE TO CMA MEMBERS
- ACCEL Payment Demand Service
- Free 10-day demand service
- National and international debt recovery
- Legal referral service
- California and Nevada NSF check service
- Mechanics Lien Foreclosure Service
BENEFITS
- 24-hr online access to your accounts
- Collection efforts tailored to your business needs
- Bonded for your protection
- Access to data from CMA’s industry credit groups
- Certified by the Commercial Law League of America
- Recovery fees contingent upon collection
PRECOLLECT
Our PreCollect Service is designed to effect payment from past-due customers. PreCollect Service accounts receive two payment request letters within a 30-day period. Our letters can be tailored to your parameters, and they request payment be sent directly to you. If there is no payment within 30 days, and you have not withdrawn the account, then CMA Collections will proceed with immediate collection action at our contingent rates (see rates below). PreCollect is FREE for CMA members and $10 per account for non-members.
10-DAY FREE DEMAND
Choose 10-day Free Demand for those customers who are still communicating but are not paying. If money is collected (as a response to our demand letter) within ten days there is NO CHARGE to you. On the eleventh day, the collector proceeds with aggressive collection action at contingent rates (see rates below).
IMMEDIATE COLLECTION
Choose this service if your customer is no longer communicating with you, or you are concerned that the customer will skip. Immediate Collection accounts are recorded and a demand for payment is effected by a collector within 24 hours of placement. All updates to your accounts are immediately available for you to view on anscers.
CALIFORNIA/NEVADA NSF CHECK SERVICE
CMA mails a letter (certified) to your customer citing the applicable civil codes. If there is no direct payment after the thirty-day maturation period, CMA will proceed with collecting the amont of the check and the damage award under our contingent fee structure (see rates below). The NSF check service is $12.99 per demand letter.
REFERRAL TO ATTORNEY
When warranted and/or at your request, CMA will refer your claims to bonded Commercial Collection Attorneys who are members of the Commercial Law League of America (CLLA). CMA will then monitor the legal progress and report updates to you on anscers. Actual litigation is initiated only when authorized by you.
MECHANIC’S LIEN FORECLOSURE
CMA can perfect Mechanic’s Liens through our collection process in California, Nevada, and Arizona (other states will be available soon).
CUSTOMER SKIP TRACING
In order to maximize recovery, CMA utilizes many internal and external resources to locate customers, including the Internet, private investigators, and commercial, consumer, and various government databases.
INTERNATIONAL COLLECTION
CMA Collections has been collecting internationally for over 50 years. Through our network of NACM Affiliates and International Collection Attorneys, CMA Collections can effect collection in all major countries. Due to the complexity of international claims, fees are determined separately for each account.
CONTINGENT FEE STRUCTURE
- 20% Applies to accounts $501 and above, and under one year from last invoice date. If forwarded to an attorney or out-of-state, this rate will increase to 25%.
- 25% Applies to accounts $501 and above, and over one year from last invoice date.
- 35% Applies to accounts litigated by an attorney.
- 50% Applies to accounts under $500.
- 50% Applies to accounts previously placed with other collection agencies.
- Volume discounts are available – please call CMA Collections at 800-541-2622 for more information.
