Credit Management Association

In the last few days we have heard from several members who could not access certain parts of our websites correctly.

We could work the sites in the same web browsers with no problem. This lead to our Java discovery. Not coffee, but a series of scripts that do fancy things on pages like auto update, open smaller windows, update calendars etc.

To see the web in all its glory you need the latest Java on your system. Web browsers (Internet Explorer, Firefox, Chrome) come with some Java standard, but websites are depending more on some newer Java code to better the user experience.

To get the latest Java go to http://java.com.

Click the big red “Free Java Download” button. The site will read your operating system and suggest the best Java for you to download.

Follow the instructions to install, then restart your browser and see what you may have been missing.

When you download Java in this way it will consistently update itself, keeping your web experience nice and fresh.

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In our updates to anscers on August 21, 2010, we added the automatic creation of an Alert when a tradeline comment code of Bankruptcy is chosen.

If you enter tradelines in the RFI or Past Due Report process and you select the comment code Bankruptcy from the drop down list anscers will ask you for a Bankruptcy number. To abide by Anti-Trust regulations you must have report this number when you report a Bankruptcy.

Tradeline entry screen for RFI

When the tradeline is submitted an Alert on the Bankruptcy will be created. This Alert will automatically be sent to the Industry Credit Groups and Networks you belong too.

Alert Main Page with new Alert

The Alert will appear, along with your tradeline, on the anscers Business Credit Report for that company.

anscers Business Credit Report with Alert

Click on any of the images to see the large version.

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My Account Link

CMA is preparing for networking and service enhancements with the launch on Monday May 24, 2010 of Company Profile and My Profile on anscers (under My Account).

How does filing out your Company Profile benefit your company?

Knowing more about your company allows CMA to increase data sharing opportunities between your company and others in the same industry, others selling in the same region, others with the same size credit departments and much more.

We picture a future where you can search for companies, to exchange information with, based on the elements in these profiles.

As we learn more about your company, CMA can also become more intelligent in our communications. Sending you only those communications you will benefit from, reducing the clutter in you email, fax and mail.

Company Profile

How does completing My Profile benefit you?

Questions in My Profile are personal and optional. Completing your My Profile data allows CMA to market to you more intelligently.

CMA can also share, with members, the overall tally of this data. What is the male/female ratio of Credit Managers, average age and corresponding titles, creating career benchmarks you can use to evaluate your success.

In the future, we could also make elements of My Profile viewable to other members (right now only you and CMA see My Profile) you exchange data with, so you can learn more about the people at the companies that are in your network.

Increase your networking and data exchange power on anscers. Log into anscers on Monday and complete 100% of your Company Profile.

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New Help button

Today we launched a new Help feature on anscers.com driven by SnapABug.

The help button will be displayed on the anscers site, at the top of the window – before Log Off.

When you click on Help a small window opens on top of what you are viewing on anscers.

Enter your email and what you need help with – then submit. SnapABug – then takes a screenshot of your screen, records information about your web browser and operating system – then emails this information to CMA (note – SnapABug may have to ask you for permission to install java code to make the screen capture happen – takes two clicks and no download time.)

Help Window

You will receive a confirmation email that we received your help request, and Customer Support will contact you by email or phone to help resolve the issue.

What CMA sees

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Recorded Webinar Screen

Larry Convoy, Supervisor of Industry Credit Groups at CMA, put together a 50 minute webinar on how to use anscers.com as a Group Member.

Larry focuses on how to make your group work for you everyday of the month, not just meeting day. Watching this training can increase your Group ROI (return on investment) by radical amounts.

Click here to watch the recorded webinar: http://bit.ly/aJyNkP

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