From their website: Representing over 150 suppliers–including Aetrex, Becker, WillowWood and Trulife–Cascade distributes over 50,000 products to O&P professionals throughout North America. We maintain a competitive edge by offering overnight delivery on all in-stock items while charging only ground rates–a program unique to the O&P industry. With our expanded product line and superior customer service [...]
Many years ago, I feared public speaking. I had all the classic symptoms of anxiety related to making a speech: I froze up. I felt sick. I wanted to be anywhere but in front of an audience. I tried to convince others that they were a better choice to make the speech. One day I [...]
“We must always change, renew, rejuvenate ourselves; otherwise we harden. Each New Year gives us the opportunity to start again.” One could argue that for the Credit Manager, each new month is an opportunity to start again. The previous months problems resolved and a new batch requiring your attention. Last month’s unresolved issues are now [...]
Several years ago, a very good friend of mine – let’s call him Roy – accepted an early retirement package. He decided that he was too young to retire so he started a commercial collection agency in Florida. Naturally, he called his friends to tell them about this new chapter in his life and to [...]
Years ago, my manager and long-time mentor talked to me about delivering bad news to customers. His comments were: There is no good way to deliver bad news. However, if you have to tell an applicant they have been rejected for open account terms or tell a customer that they don’t qualify for a higher [...]
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