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Why You Shouldn’t Leave Managing Credit Risk to the “Luck of the Irish,” by Tracy Rosenbach, CCE

Being a good credit professional has nothing to do with luck. A solid credit professional is one who has invested in him or herself by taking classes and/or receiving an NACM certification; attending industry credit groups; and networking. The key in all of the above activities is getting as much information as possible. An effective […]

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Chairman's Blog: Sharing is Caring, by Tracy Rosenbach, CCE

With Valentine’s Day coming up, I can’t help but think of how we teach our children the concept that “sharing is caring” as they are growing up. We hope over time this lesson fosters acts of generosity and kindness, and it turns our kids into quality adults. In our profession, sharing information is crucial to […]

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A Time to Reflect at New Year, by Tracy Rosenbach

Happy New Year’s everyone! January is a natural time for reflection and goal setting. Professionally, this is the time when I like to take a look back at the previous year to see how I can improve on what we accomplished last year. From there, I begin to develop goals for myself and the department. […]

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Happy Holidays! It’s calendar year end and for many of us it is fiscal year end. It is the time of year when we take one last look at 2016 before the year ends. The last-minute dash begins. Calling customers to ensure large/crucial payments arrive on time. Working with the sales team to finalize or […]

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Happy November everyone! I am still trying to get used to the concept that it is Fall here in Southern California. Many days I feel like it is still just summer, extending out a few more weeks. Regardless, it’s at this time of year that I take time to think about life professionally and personally. […]

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Happy Fall Everyone! I just got back from attending CMA’s Fall CreditScape in Sonoma, California. What a great experience in a beautiful setting. At the Conference, we heard from subject matter experts and practitioners. Here were some of my observations from the event. CMA President Mike Mitchell started off the conference with a session on […]

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Hello everyone! I was thinking about an issue recently that affects all Credit and Collections professionals, when is the right time to place an account with a collection agency. Though I won’t be talking about Shakespeare (as the title of my blog suggests), I used the reference because I find myself pondering this question very […]

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Greetings CMA members! I can’t believe that we are in the middle of summer. Time sure flies. For this month’s blog I wanted to talk about our customers and techniques I use to build a relationship with them. Some of our customers drive us mad, some of our customers are fabulous and some are somewhere […]

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Greetings everyone! As you probably know by now, I am a huge proponent of education. I feel that every little nugget that I take away helps me to be a better credit professional and add to my skill set. I’ve achieved the CCE designation, and I try to attend every CMA or NACM event that […]

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Greetings! I hope everyone is having a good month. I was at an Industry Credit group meeting recently where I was thinking, nowadays everyone is concerned with saving money, minimizing expenses, etc…, so I decided to write this month’s blog on “How you can be a hero to your company.” As credit managers, we have […]

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Greetings! I am excited and honored to serve as your new CMA Chairperson. For those of you who don’t know me I’ve been a credit manager for 20+ years and a CMA member since December 1995. The challenges I face at work are likely the same ones you do: trying to manage credit risk; doing […]

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  What a year it has been and I can’t believe how fast the time went by… I was so happy to see the turnout to CMA’s Spring CreditScape this past week. Thank you to those people who were able to attend. If you weren’t able to make it in March, please make sure you […]

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Year after year, as we go through our careers, we are always looking for ways to improve ourselves and advance in our professions. I know for me, I got complacent with my job and quite frankly I didn’t know where to go and or who to turn to. My luck changed when I ran into […]

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Now that we have all made our “New Years resolutions,” make sure you don’t drop the ball on your professional goals. Maybe you would like to improve your own personal skill set in your organization. Or perhaps you want your team to get up-to-date with the latest credit training / information in the market place. […]

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Yes, it’s that time of year again and it’s hard to believe another year has passed us by. I hope everyone enjoyed spending time with their families and relatives over the holiday season. As we start 2016, everyone always asks “Have you made your New Year’s resolutions yet?” Or “What are your New Year’s resolutions […]

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Michael Fenner, CMA Chairman of the Board of Directors

I hope everyone enjoyed their time away from the daily grind and that you were able to be with your family this Thanksgiving season. As I write this blog, I was thinking that we all like to give around the holidays, to our families, friends, the community etc. In 2007, Credit Management Association awarded me […]

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Wow…it’s hard to believe the holidays are just around the corner. We all know this time of the year we need to be more vigilant in regard to protecting our assets. I wanted to take a few minutes and list some bullet points to think about so you can share with your teams. I don’t […]

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Submitting your company’s full A/R has been talked about quite a bit this summer. There is a reason for that…it’s important. I wanted to take a minute to point out the value and personally ask for your support in this request. You know, the more companies that contribute, the more people that will benefit. If you […]

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As August winds down and your teams are returning from their summer vacations hopefully, things are returning back to normal. This may now give you the opportunity to review the services you currently use in your credit departments today. As our vehicles need tune-ups so do our credit departments from time to time. As an […]

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As we are all busy at our desks this summer with increased sales, dealing with coverage issues due to family summer vacations, etc., let’s take a minute to think about where we are all at with our current positions. Don’t we all want to stay up-to-date with the latest best practices in collections? Or maybe […]

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Michael Fenner, CMA Chairman of the Board of Directors

Are you looking for a way to be more successful and become more knowledgeable? Have you ever thought about making yourself more valuable at your current job or expand your career opportunities? Would you like to have a level of respect among your colleagues? How about being the best you can be at your current […]

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After having dialogue with a customer, have you ever thought, “Wow…wasn’t that a great conversation?” Have you ever hung up the phone and said, “She was so nice.” And maybe you have said, “We really, really get along.” Or on the contrary, how many times have you said, “What did I say to irritate that […]

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Michael Fenner, CMA Chairman of the Board of Directors

Here at CMA we are always looking for engaged volunteers; you know, new people, fresh ideas etc. who can help further the credit management profession. Are you wanting to make a difference? It is so important for each and every one of us to support our association. Without members like you and I it just […]

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Melissa Kobus, CCE, is the Credit Management Association Chair and Regional Credit Manager for Anixter Inc., based in Anaheim, CA. She can be reached at 714-695-2219, or melissa.kobus@anixter.com

I am honored to have served as the CMA Chairman of the Board for the last year and as my chairmanship ends this month, I would like to share my sincere gratitude and appreciation to the membership. It was a great privilege to serve on behalf of the entire membership. My goal was to provide […]

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Melissa Kobus, CCE, is the Credit Management Association Chair and Regional Credit Manager for Anixter Inc., based in Anaheim, CA. She can be reached at 714-695-2219, or melissa.kobus@anixter.com

Last week someone asked me why my company joined CMA. I did not have to think long about why we became a member of CMA, it is all about the access to resources. The number 1 reason we joined was the electrical credit industry group. I have been a group member for over 15 years. […]

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Melissa Kobus, CCE, is the Credit Management Association Chair and Regional Credit Manager for Anixter Inc., based in Anaheim, CA. She can be reached at 714-695-2219, or melissa.kobus@anixter.com

The role of credit is ever changing.   What credit professionals handle on a daily, weekly, monthly basis is challenging and can sometimes feel overwhelming.  The requests from your customers, internally and externally, require you to reprioritize at any minute of the day.  What happens when the requests outweigh the resources available?  How do you handle […]

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Melissa Kobus, CCE, is the Credit Management Association Chair and Regional Credit Manager for Anixter Inc., based in Anaheim, CA. She can be reached at 714-695-2219, or melissa.kobus@anixter.com

I find that the more you give the more you get back.  Sometimes it’s obvious, sometimes it’s in smaller increments.  In the credit world however, sometimes it can be hard to give.  You never know if your customer will send the payment your way, if the sales rep will get that RA or credit issued.  […]

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Melissa Kobus, CCE, is the Credit Management Association Chair and Regional Credit Manager for Anixter Inc., based in Anaheim, CA. She can be reached at 714-695-2219, or melissa.kobus@anixter.com

It’s December, the last month of the fiscal calendar for most companies.  There is a lot of pressure to make sure your results are strong.  The sales team wants to have as many orders as possible go out the door. You need to have as much money as possible come in but your customers are […]

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Melissa Kobus, CCE, is the Credit Management Association Chair and Regional Credit Manager for Anixter Inc., based in Anaheim, CA. She can be reached at 714-695-2219, or melissa.kobus@anixter.com

As you probably already know, I am a big proponent of continuing education, which is why I attended the CreditScape – Western Region Credit Conference,  held at the Palms Hotel in Las Vegas last month. As someone who has participated in many seminars and events, this was one of the better programs I’ve attended.  I […]

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Melissa Kobus, CCE, is the Credit Management Association Chair and Regional Credit Manager for Anixter Inc., based in Anaheim, CA. She can be reached at 714-695-2219, or melissa.kobus@anixter.com

As a credit manager, I am not sure there is any time of the year that is “slow” for me, especially not year-end.  There is always an account that needs attention, money needing to be collected, training that needs to occur, etc.  However, as we roll into the last quarter of the year, I will […]

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Melissa Kobus, CCE, is the Credit Management Association Chair and Regional Credit Manager for Anixter Inc., based in Anaheim, CA. She can be reached at 714-695-2219, or melissa.kobus@anixter.com

I was thinking about the amount of data that is available to today’s credit manager. Historical data and current facts are keys in making a decision to continue to support a customer.  It is quite amazing how much information is right at my fingertips.   Reviewing financials, a customers’ average day to pay and understanding their […]

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Melissa Kobus, CCE, is the Credit Management Association Chair and Regional Credit Manager for Anixter Inc., based in Anaheim, CA. She can be reached at 714-695-2219, or melissa.kobus@anixter.com

Credit professionals are a great group of people. They are hard workers. They are multi-taskers. They are consensus builders. They are goal focused. They are risk managers. But, what keeps them engaged and involved? Motivation is defined as the reason one has for acting or behaving in a particular way.  So what motivates the credit […]

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In today’s connected world, fraud is an epidemic that can hurt any company, big or small, and it’s becoming more common. In my company, we recently were hit with some large fraud both with “phony” PO’s and stolen credit cards.  As credit managers, make sure that you are diligent about watching for the red flags […]

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CMA Chairman Wishing You A Rewarding 2011

As an eventful 2010 draws to a close, I would like to thank you for being members of CMA.   Hopefully the knowledgeable staff, and CMA services, provided you with the superior service you anticipated.  My invitation for a personal phone call still stands if CMA ever falls short of your expectations or you have […]

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CREDIT HAS RISEN!

Published on November 10, 2010 by in Chairman

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CREDIT HAS RISEN!

by: Karen Schmidt – CMA Board Chairman The Western Region Credit Conference is behind us but certainly not forgotten.  I gained some powerful tools for my life and career.   I’m sure from the feedback and networking that every attendee feels they are a better person and credit professional.  It was a win, win with […]

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Credit’s Rising – How About You?

Published on August 25, 2010 by in Chairman

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From Karen Schmidt, CMA Board Chairman Just when we thought we were saying goodbye to summer the weather is really heating up! I hope you have made some great vacation memories, and are now preparing for back to school, and planning for the fall. Do your October plans include the Western Region Credit Conference in […]

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Happy New Year CMA Members!

Published on January 15, 2010 by in Chairman

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Happy New Year CMA Members!

Well 2009 has now come and gone and we are now looking at a brand new year, with all the promise that a new year bring’s. I hope all of you had a wonder holiday season, with an opportunity to be with family and friends, and you took sometime off to enjoy it! With a […]

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Chairmans Message November 2009

Published on November 3, 2009 by in Chairman

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Rob Meza, CMA Chairman

I hope all of you had a chance to attend this years CMA’s Western Region Credit Conference just recently concluded in Las Vegas. Credit Warriors Unite was the theme and many topics were offered ranging from the basics of Credit & Collections to the Future of Credit, which I found to be very interesting. We […]

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CMA Chairman’s Message from Rob Meza

Published on August 18, 2009 by in Chairman

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Greetings fellow CMA Members! I hope all of you are having a great summer! Well the last several months have been very busy at CMA. From the NACM Credit Congress in Orlando, to our name change in June, to our President Mike Mitchell’s entry into the media world by promoting CMA in print and radio, […]

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Rob Meza, CMA Chairman

As most of you may already know, effective June 1st , CMA’s name changed to Credit Management Association to clearly show CMA’s support to the every increasing function of credit management in business to business relations. Even though the name has changed CMA’s great products and services will continue!   In addition as a follow up to my […]

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Greetings Fellow CMA Members

Published on May 4, 2009 by in Chairman

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It is hard to believe that another year has passed and that we are well into 2009. As your newly elected Chairman of the Board for the 2009/2010 term I will be writing to you on a regular basis to bring you up to speed on what is happening at the Association and keeping you […]

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This is my final message as Chairman and I can honestly say this last year as Chairman has been one of the greatest experiences in my life. I not only have had the opportunity to meet and work with a great group of people who have served on the board in the past as well […]

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Credit Warriors Unite at WRCC 2009

Published on March 3, 2009 by in Chairman

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As we head into March, the effects of the recession are becoming more and more apparent.  As credit professionals, the performance of our job responsibilities has never been as critical as it is now.  The good news is we have the tools and support we need with CMA.   The annual WRCC is one of […]

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One of my goals as Chairman this past 9 months has been to write a message for the monthly newsletter every month. This month is especially tough. The credit crisis continues to evolve and is now hitting us all closer to home. With layoffs and pay cuts and shortened work weeks, it’s becoming harder and […]

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A New Year, A New Start

Published on January 7, 2009 by in Chairman

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As the New Year begins, I like to look at it as a fresh new start.  With that said, there are some things that haven’t changed.  The credit crisis continues and I expect it will be this way for a while, so it is important for us as credit professionals, to stay on top of […]

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Membership ROI and Participation

Published on December 2, 2008 by in Chairman

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As the year is drawing to a close, it certainly isn’t slowing down!  With the credit crisis which surrounds us all in one form or another, our need for good solid credit information is imperative.  As a long time member of CMA, I look at my “ROI”; return on investment, with regards to our membership. […]

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The Nature of Our Credit Conference

Published on November 3, 2008 by in Chairman

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If you were not able to attend the 21st annual Western Region Credit Conference that was held last month in Las Vegas, then you really missed out on something very special!  With the credit crisis we are facing as a nation and a world, our jobs as credit professionals has become even more challenging.  The […]

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If ever there was a time, it’s NOW!!

Published on October 2, 2008 by in Chairman

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Greetings to all! Although there is plenty of negative to dwell on in our country today and around the world, I would like to turn our focus for just a moment to certain positive forces in our lives, and one of those is CMA Business Credit Services, and specifically our trade groups.  For those of […]

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Greetings to all our CMA members!

Published on September 3, 2008 by in Chairman

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CMA offers may different products and services, and I would like to highlight Education this month.  As credit professionals, education is extremely important and CMA has developed an educational program to meet our needs.  I have been in the credit field for 30 years, and I’ve recently decided to pursue my CBA, CBF and ultimately […]

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August is here and we are on the downhill side of 2008!  A specific goal of our board of directors was to meet with a trade group outside of our own industry, not only to meet other members of CMA, but to also give more visibility of the board to its members.  This past month, […]

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The month of June just flew by and summer is here!  For those of you who were not able to make it to the Annual meeting in April, I’d like to “introduce” you to the Board of Directors serving CMA (pictured)and YOU, the members of the association.  In our efforts to increase VISIBILITY of CMA, […]

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Greetings to All! I want to start out this month’s letter with a little history about CMA.  CMA was first founded in 1883 and was called “Credit Men’s Association”.  Obviously a whole lot has changed since then, and that is because CMA has been able to stay relevant to the members over the last 125 […]

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Terry Harries, CMA’s 2007-2008 Board Chairman, making his outgoing speech at CMA’s Annual Meeting. Terry Harries, CMA Outgoing Chairman from CMA Business Credit Services on Vimeo.

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A very special thank you and congratulations to the CMA staff and all those that made this years Western Region Credit Conference a GREAT SUCCESS!  Thanks to the hard work of Jodi Owens, Dina Amadril, Kim Lamberty and many others behind, and in front of the scenes, we had some great Key Note Speakers and […]

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October is INDUSTRY CREDIT GROUP MONTH

Published on October 2, 2007 by in Chairman

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We have set the month of October to focus on attendance at Industry Credit Group meetings. Let’s see how many group members will attend your specific Industry Credit Group meeting(s) this month.  I know there are many of you that have been letting the meetings slip by because you were “just too busy to get […]

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August was a GOOD News Month

Published on September 4, 2007 by in Chairman

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Terry_harries_cma_news

And a good September morning to you all.  Hopefully everyone had a good Holiday weekend over Labor Day and you are refreshed and ready to jump back into the work routine!!!  RIGHT!!!!!!!!!.  Is it just me or does a three day weekend go faster than the two days?  Sure feels like it to me. Anyway, […]

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A Busy Month – Full of Surprises

Published on July 5, 2007 by in Chairman

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Terry_harries_cma_news

The month of June proved to be a busy month, for me personally.  I had several meetings and conventions and on a personal note was the recipient of a surprise birthday party where about 70 of my closest friends and relatives took over a restaurant in Tracy, CA., and got me good.  It was a […]

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Terry_harries_cma_news

Terry D. Harries, CMA Chairman of the Board 2007 – 2008 I recently began my term as Chairman of the Board of CMA Business Credit Services. The first order of business was to plan and participate in the annual “Think Tank Conference” This use to be called the Board Retreat.  The purpose of this event […]

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Terry Harries, CMA’s Board Chairman for 2007-2008, told us of his goals and hopes for CMA this year. The audience at CMA’s Annual Meeting echoed Terry’s new tagline for the year, “Let’s Getter Done!” If you would like to volunteer for a leadership position in CMA please contact any CMA Staff member or email Terry […]

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And now the end is near…

Published on April 2, 2007 by in Chairman

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by: Roy Stout, CMA Board Chairman I am dumbfounded that 12 months has come and gone since I became Chairman.  Where does the time go?  I honestly believe that time flies when you are having fun and as I have said before, I had a ball this year.  I am also one of those sick […]

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It’s February Already, Time to Ramp Up

Published on February 1, 2007 by in Chairman

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From Roy Stout, CMA Board Chairman This time of the year the activities at your association really begin to ramp up.  I am here to tell you that things are moving at a very fast pace. Our Education Department is working overtime to keep the Association’s calendar full with webinars, seminars and group meetings right […]

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Happy New Year ??

Published on January 4, 2007 by in Chairman

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From Roy Stout, CMA Chairman of the Board As I prepare to move forward with my planning for the year 2007, I wonder what direction our economic fortunes will take us this year.  It seems as though each article I have read has a different outlook or a similar outlook with a different twist.  Several […]

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‘tis the season… I will let you fill in the blanks.  I suspect each of us has a phrase or two that suits us.  I can think of several: …to be thankful. Think of the tremendous support we receive from so many others.  We have the opportunity to work with a lot of terrific people […]

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Well, here we are in the 4th quarter of 2006.  How and the heck did that happen?  It seems like yesterday I was examining the results for 2005 and dreaming of great successes for 2006.  Am I going to accomplish what I thought I would?  I believe my answer is, well, sort of.  How about […]

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Be Careful Out There

Published on August 17, 2006 by in Chairman

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From Roy Stout, CMA Board Chairman My parting advice to you last month (in CMA News) was to “…stay healthy, happy and out of trouble.” I spent some time this last month thinking about that very last comment. I soon realized just how easy it is for us, as credit professions, to get ourselves in real trouble, […]

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Roy Stout Acceptance Speech

Published on June 19, 2006 by in Chairman

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Highlights of Roy Stouts acceptance speech at the CMA Annual Meeting.

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