CMA Collection Division will be raffling off three (3) $100 Best Buy Gift Cards on October 17, 2006. That’s $100 worth of DVD’s, an iPod Nano, or money down on a surround sound system. The choice is yours. How do you enter the $100 Best Buy Gift Card raffle? Every account placed with CMA Collection [...]
Insta-Surveys Take a second and answer some one question polls dealing with Best Practices for Customer Risk Management. Click the View Results link to see the results to date for each survey. Do you notify Sales Reps of Credit Limits? What is your most fundamental Performance Measure? Do you prepare monthly reports for senior management [...]
In our line of work, we deal with customers who are not just upset but downright furious now and then. Seth Godin, author of many books on marketing, has some great advice on how to deal with those who would like to take your head off. Here is a highlight: "Talk more quietly and more [...]
(Excerpt from The Encyclopedia of Credit) A well-defined and complete credit policy includes: 1. formal organization of department2. job description, titles, and review process3. credit department budget guidelines4. credit documentation required for credit file5. methods of gathering credit information6. time limits for credit decisions7. established credit lines and procedure for establishing new lines8. procedure for [...]
A White Paper on Subcertification Issues from the Association for Financial Professionals (AFP). From the white-paper: "In Sarbanes-Oxley (SOX), company CEOs and CFOs bear the responsibility for filing accurate reports alone. In reality, many companies are asking lower level employees to “subcertify” any reported information that originates in their department. One-third of the financial professionals [...]
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