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Christopher Ng, esq.

Last week, I came back from the American Bar Association Forum on Construction Law Annual Meeting in Nashville, Tennessee. On my last night there, my wife and I went to the Grand Ole Opry. One of the featured country artists that night asked the audience, “You know what happens when you play a country music record backwards? You get your […]

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Last year, under the leadership of Alvin Moreno of Nestle Inc., CMA launched the Supplier Risk Credit Group, a Best Practices industry exchange group for those who have been assigned the task of vetting their vendors or for those credit managers who wished to enhance their position at their company by learning this job. Who […]

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There’s a lot that’s bundled in the $99 a month Industry Credit Group dues that group members pay. But, for sake of argument, let’s pretend for a moment that CMA unbundled those items and that you had to pay for each of those benefits separately. Many service providers, including CMA, have weighed the advantages of an […]

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How can you play and get paid in the global marketplace? Over the last two years, CMA has been exploring how member companies can grow export sales using a variety of credit and trade finance resources to mitigate the risk of selling into other countries. Today, I am attending Discover Global Markets, a two-day export […]

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This is part 2 of a 2-part series on Order to Cash functions. Part 1 of the series can be seen here. Part 2  Outsourcing is not easy. It requires planning and tight partnering between the provider and the client. To be successful critical challenges must be overcome. All the processes related to the outsourced functions […]

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"Speed networking" event allowed attendees to discover services that can help them "prevent collections" at the 2015 CreditScape Fall Summit.

The CreditScape Fall Summit, an interactive learning seminar and workshop which took place September 17-18 at the Tropicana Las Vegas, was a success, according to preliminary survey results that were tabulated after the event. Among the feedback received: “What key takeaways did I get? There were too many to list. There were takeaways from every […]

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Submitting your company’s full A/R has been talked about quite a bit this summer. There is a reason for that…it’s important. I wanted to take a minute to point out the value and personally ask for your support in this request. You know, the more companies that contribute, the more people that will benefit. If you […]

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Negotiation is not a contest to see who can prevail. It is the “art” of getting to the point where two parties can agree on critical concerns. It encompasses employing core negotiation principles, the use of applicable strategies addressing the situation, focus on specific objectives, having a fallback position and, if all else fails, knowing […]

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Michael Dennis

Creditors are frequently asked to provide credit references. Doing so correctly protects customer as well as the creditor. The following are some do’s and don’ts guidelines for the exchange of credit information: Don’t share anything except factual information [data you can prove is correct] Never ever discuss your future intentions, and don’t ask about the […]

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In the upcoming meeting in September in Las Vegas, I plan to explore why, when and how attendees are using social security numbers they request on their credit applications. My assumption is they use Social Security Numbers (SSNs) to obtain consumer credit reports which become part of the decision process about extending credit B2B to […]

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In today’s business world, virtually every department in every company uses analytics to create efficiencies, make better decisions, and improve results. For example, a sales manager is no longer basing the sales team’s success solely on the number of sales made—that person is utilizing technology that looks at a number of metrics beyond those final […]

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Debt collections fall broadly into two categories: Consumer collections, and Commercial collections. Consumer collections involve collection activities between a business and a consumer. Consumer collections are highly regulated. These laws are intended to protect consumers from overly aggressive or deceptive practices used against inexperienced and unsophisticated consumers. Commercial collection deals with debts owed by one […]

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As a 25-year veteran of the Credit and Collections industry and now with a primary focus in third-party collections, one of the most frequent discussions I have recently had with both collection industry peers, clients and prospects is what is the appropriate third-party collection placement strategy for a B2B company?  What constitutes serious delinquency? How long […]

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As we are all busy at our desks this summer with increased sales, dealing with coverage issues due to family summer vacations, etc., let’s take a minute to think about where we are all at with our current positions. Don’t we all want to stay up-to-date with the latest best practices in collections? Or maybe […]

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Customers in the B2B space are increasingly using credit cards to pay supplier invoices. The upside for the cardholder and paying customer is the 30 extra days to pay the cardholder statement that includes the supplier’s invoice. Cards also reduce paperwork and allow the customer to eliminate the time and cost of processing A/P checks. […]

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What should you do when you receive a check from a customer for an amount less than your total claim, but the check is marked with a “payment in full” or similar restrictive notation? Should you return the check to the debtor? Or can you simply cross out the “payment in full” language, deposit the […]

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When someone signs a contract to do business with your company, you allow them to do so with the expectation that they will pay you. In the U.S., there are laws that help protect your assets to ensure that the contract is enforceable, but what happens when you’re dealing with foreign nations? Are there resources […]

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Can anyone sign a contract? Most people agree the answer to this question is No. For example, most people acknowledge that a Minor [someone under 18] cannot sign a valid, enforceable contract. So… who can sign a valid, enforceable contract on behalf of a customer? More specifically, who can sign a valid credit application on […]

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At CMA, we are so excited about the CreditScape program we’ve got planned for you, we wanted to give everyone a sneak peak at what you’ll be talking about. All next week, CMA will publish a series of briefs from thought leaders who will be featured at the Summit — Chris Rios, Bart Frankel, Scott […]

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by Matt Fluegge, Vantiv You may have heard there’s a change coming to the way many businesses accept card payments. The U.S. is in the process of transitioning away from the magnetic stripe cards we’re all familiar with, and moving toward installing small microchips into the cards – also known as chip-and-sign. If you’ve already upgraded […]

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The CreditScape Fall Summit, September 17-18, 2015 at Tropicana Las Vegas, offers a 360-degree look into the entire collections process, focusing on best practices and real-world case studies with the best and brightest practitioners in credit and collections. Here are some highlights of the sessions and workshops at the Summit. The full schedule, along with […]

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‘Collections,’ ‘collectors,’ ‘collection agencies,’ ‘collection attorneys’: words that evoke strong emotions, sometimes even terror, in the hearts of uninformed debtors. Robocalls, automatic dialers, dialing for money, calling centers, SMS, texting, e-mailing, invoicing, phone calls, and personal visits—some of the avenues that companies pursue to collect their precious asset known as accounts receivable. When we look […]

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By Marcel Wiedenbrugge It must have been about 13 years ago that I was spending a long weekend with my scuba diving buddies. I remember one evening, I had a discussion about the stupidity of many people working in customer service and how they annoyed me. “Every time I explain something to them, it seems […]

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When facing a company showing signs of distress, we often hear credit managers afraid of the “big B,” bankruptcy. Well, while closing the doors of a company is never a pleasant thing, there might be another way to shut down without the many legal pitfalls for creditors in bankruptcy. The legal world fully embraces any […]

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Dun & Bradstreet

Dun & Bradstreet (NYSE: DNB) recently unveiled a new brand purpose, values, tagline and logo as part of a major brand modernization effort. The company’s new creative expression and tenets are rooted in a data inspired, relationship-driven approach, bolstered by the new tagline: “Growing relationships through data.” The announcement comes on the heels of a […]

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Working in conjunction with the business and its creditors, CMA Business Credit Services provides a struggling business with the opportunity to re-establish its financial credibility through time and planning, or to assist in ceasing its existence while minimizing losses to its creditors. As an efficient bankruptcy alternative, CMA provides all of the services necessary to […]

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CMA Has Solutions

Recently, a friend of mine told me that he joined a well-known national association. When I asked him why he joined, he told me he was really only interested in one of the benefits they offered, and that he would probably never explore the other benefits because that one thing was valuable enough to him […]

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Scott Blakeley, esq.

By Scott Blakeley, Esq. Blakeley & Blakeley, LLP Apple has made a media splash with its announcement of Apple Pay, the latest foray of a tech company entering the mobile card payment space. While the B2B space has been slow to embrace electronic payment channel alternatives, especially those designed for smart phones and tablets, these […]

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CMA President Mike Mitchell

Happy New Year! With gas prices down and holiday sales up over last year, 2015 has already been off to a great start. At CMA, we are working on exciting new initiatives that will make it an even happier 2015. I recently attended a credit reporting summit hosted by one of CMA’s partners, Experian, and […]

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CMA Industry Group Leader Larry Convoy

During my time in credit management, I’ve often heard the following: “We can survive if a customer goes bad, we cannot survive if one of our primary or secondary vendors has an interruption in delivering product, raw materials or services to us. For that reason, we invest an equal amount of resources investigating our vendors.” […]

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Scott Blakeley, esq.

The global supply chain is an often written topic in the press. Recent public company chapter 11 filings (usually Delaware or the Southern District of New York) highlight the global network of suppliers reflected in debtors’ lists of 20 or 30 largest unsecured creditors. This list often consists of offshore creditors from around the globe, […]

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Credit Management Association® and Trade Information Exchange are proud to announce that they have produced the anscersX Report, a single report that contains all the key elements about your customers’ paying habits needed to make most credit decisions.

The anscersX multi-bureau trade credit report combines key factors from the three largest trade credit reporting agencies (D&B, Experian and Equifax), giving credit managers the most complete payment story available. “We spent time reviewing all the elements on each provider’s business credit report to determine what would give anscersX clients the best insight into their […]

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Submit Alerts

Aside from supplying a case number, does it really help your fellow group members if the first alert you send out on a common customer is a Bankruptcy notice? Alerts work went they are reported at the first sign of payment problems.  Would your exposure and possible loss be reduced if you received the information […]

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Ta-Da! List

Losing 10 pounds, eating healthier, exercising regularly, and learning how to use Excel are just a few things from my 2012 “To Do List” never accomplished that I will definitely make a priority in 2013. Do you have a “To Do List” that has some tasks not completed?  Does taking full advantage of your Industry […]

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UT Drivers License - Google Image

One of the primary benefits of membership in an Industry Credit Group is being able to tap into the knowledge, expertise and ingenuity of the other members.  Below you will read about the extra step taken by a member that not only saved her company thousands of dollars but by sharing her method of investigation […]

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Enhanced by Zemanta

SACRAMENTO — The Contractors State License Board (CSLB) is reminding licensees of revisions that were made to the state’s mechanics lien laws on July 1, 2012. Legal revisions mainly change the wording and format of the mechanics lien notice. Because of the changes, CSLB has updated release forms to reflect the new language. Contractors can use these documents to protect […]

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Q1 2012 highlights The Q1 2012 report shows that although access to credit remains tight, U.S. commercial credit conditions are improving, with fewer small businesses falling behind on bill payments. “The Q1 analysis has shown that small businesses are finally getting some relief from the credit crunch that has plagued many of them since the […]

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What I think I do. What I really do.

Published on February 28, 2012 by in Hot Tips

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Commercial Credit Manager

At our last Board Meeting those attending were gracious enough to help me out with ideas for a “What I Think I Do/What I really Do” meme for Commercial Credit Managers. Here is a link to the origin of this internet meme: http://knowyourmeme.com/memes/what-people-think-i-do-what-i-really-do Please feel free to post it to Facebook, Twitter, Linked In, email it […]

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Warning Lights

Credit groups like automobiles have warning signals when something is not operating as it should be.  Having just seen my own car’s dashboard light up like a Christmas tree due to a worn power steering belt, I think being aware of the signs and a little preventative maintenance might keep your credit group running for […]

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Remote Deposit Capture from UTA

Published on June 16, 2011 by in Hot Tips

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Faster availability of funds – no more lock boxes or delays in depositing. Safer because you’ll never see a bad check again – no more returned checks. EASY TO USE: With Remote Deposit Capture (RDC), you simply insert the check into a scanning machine and it’s instantly deposited into your bankaccount. United TranzActions provides you with […]

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News Release from Vicor Corporation sent to their NACM Affiliate: “We are aware of fraudulent purchase orders purporting to originate from Vicor Corporation being placed with distributors of office electronics that lend themselves to easy resale (e.g., laptop computers, projectors, and network routers).  Please note our Internet address is www.vicorpower.com, and any email correspondence would originate […]

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How to Be Business Friendly

Published on March 14, 2011 by in Hot Tips

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Business Friendly

By Nancy Friedman, the Telephone Doctor When you take the “friendly” out of Business Friendly, all you have left is business – business as usual. And we all know that’s just not good enough.So our new program deals with the tender subject of how to be Business Friendly. And it’s NOT just for the phones. […]

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Collection Do's and Don'ts

Over the years (and more often than not by trial and error),  I have learned what often / frequently / usually works well, and what does not seem to work as well when making collection calls.  Here are some of the things that I have learned along the way: Be assertive in your collection calls. […]

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Screen shot 2011-02-03 at 1.48.00 PM

Follow-up is absolutely essential to collecting on past due accounts and keeping cash flow moving at every CMA Member company. If you are missing out on an internal tickler system to remind you of follow-ups or relying on software (like Outlook) built for calendaring that does not store your contact history – why not consider […]

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From Larry Convoy – Manager CMA Industry Credit Groups Each member will look for opportunities to bring new companies into the group in 2011-(references on credit applications or faxed requests for a reference are potential members as are companies advertising in your trade journal) Contribute to your monthly report-(provide CMA with an a/r file and […]

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Collection Effectiveness Index (CEI)

Published on September 3, 2010 by in Hot Tips

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CMA’s current poll “What methods do you use to measure receivables?” is receiving lots of write-ins for the CEI from Credit Research Foundation (CRF) http://poll.fm/27h9q From the CRF: Collection Effectiveness Index (CEI) Definition: This percentage expresses the effectiveness of collection efforts over time. The closer to 100 percent, the more effective the collection effort. It is […]

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At a recent meeting of CMA’s Western Home Furnishings Credit Group, long-time member Sandberg Furniture informed the group that a tax auditor from the State of Texas was currently on site at Sandberg’s office requesting Texas Sales and Use Tax Exemption Certificates (aka Resale Certificates) for all of Sandberg’s Texas customers. According to Sandberg, this […]

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Joseph Hanna

by: Joseph M. Hanna For companies who plan to sell goods to customers who are in bankruptcy you need to be aware of a case that was decided in the United States Court of Appeals for the Eleventh Circuit which covers Alabama, Florida and Georgia. In the case of In Marathon Petroleum Co. v. Cohen [In […]

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FACTA — the Red Flags Rule

Published on April 21, 2010 by in Hot Tips

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Delayed until 12/31/10

As you know, the so-called Red Flags Rule, otherwise known in Government-speak as FACTA, goes into effect on June 1, 2010, requiring most companies to develop a program to recognize and combat threats of identity theft. This message is intended as a “public service” to CMA members on the subject. A good starting point is the FTC’s brochure on […]

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CMA has spent years researching what makes Collectors successful. We think we have found the secret to collecting on 100% of your calls today, Puppy Powered Collection. How does Puppy Powered Collection work: 1. Watch the video below as you prepare for your collection calls. This reduces your stress level and keeps your mind nimble […]

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The Credit Research Foundation has selected San Diego as the site for its March 2010 Open Forum. This event will take place March 8th to 10th at the Hilton San Diego Resort. The CRF Open Forums are typically attended by as many as 250 credit professionals from major companies around the country. This 3 day […]

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by: Richard Dreitzer, Esq. , Bullivant Houser Bailey, PC Krista Dunzweiler, Esq., Bullivant Houser Bailey, PC Everyone knows that when you supply labor and/or materials to a job site, the law allows you to lien that job in order to protect yourself.  Everyone also knows that in order to create a valid lien, you need […]

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17 Tips For Writing Effective Emails

Published on January 5, 2010 by in Hot Tips

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1. What is the purpose of your email? If it is to give the person some information about something that is of interest to them and it contains a lot of detail, then you may need to send an email. If you require some feedback immediately from that person, then you may be better off […]

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Faces

  Dr. Jefferson Duarte of Rice University in Houston has conducted studies suggesting that you can judge a person's creditworthiness by looking at his face. Using the website Prosper.com Dr. Duarte had 25 workers review the photos attached to loan applications. Rating them 1-5 on creditworthiness they found that the creditworthiness ratings correlated to their […]

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Bankruptcy Blogs In One Place

Published on March 19, 2009 by in Hot Tips

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Picture 3

ABI tracks all the best Bankruptcy Blogs and displays their recent posts on their Bankruptcy Blog Exchange. Definitely a site worth bookmarking. http://blogs.abiworld.org/

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30 Most Common Mistakes Managers Make

Published on March 17, 2009 by in Hot Tips

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In an uncertain economy Managers commonly make the same mistakes they made during previous downturns. Accountemps has put together a guide to the 30 Most Common Mistakes that they are offering for free from their website.

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Great post today on the "I Will Teach You To Be Rich" blog about the myths of Consumer Credit Scores. Here is a link: http://www.iwillteachyoutoberich.com/blog/60-second-video-myths-of-credit-2/ If you sell to consumers or want to know more about FICO scoring check out videocreditscore.com

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Moody's Investor Service has published a new list today called the Bottom Rung. It includes 283 companies across all economy sectors that are at risk of default. Moody's estimates 45% of these companies will default in the next year. Click through to Huffington Post story with Bottom Rung doc.

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Your Credit Score Changed Yesterday

Published on February 6, 2009 by in Hot Tips

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FICO 08 changes went into effect 2/5/08 and all of our credit scores were effected by six changes in scoring. Click through to this blog post on Consumerist for more information.

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Rate Your 401K – Brightscope.com

Published on February 6, 2009 by in Hot Tips

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Chart

From their website: BrightScopeTM, Inc. is a provider of 401k ratings and financial intelligence to plan sponsors and participants in all 50 states. Our mission is to increase the retirement security of America's workforce by bringing transparency and efficiency to the 401k plan market. We maintain a comprehensive database of information on the 401k plan […]

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February webinar topics are: Introduction to Experian Business Information Solutions — BizSource, TrueSearch, Data quality  Commerical Collections tools – Delinquency Notification Services and Collection Recovery Tool  Business Report + Business Owner Report – How to read our two most comprehensive commercial credit reports  Intelliscore Plus Report(s) – Commerical & Consumer Blended — The value of Intelliscore Plus […]

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Where do you get your online news?

Published on December 30, 2008 by in Hot Tips

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Here are some sites I visit everyday for online news. Where do you go, click the comments section to share. 1. General world news: http://www.huffingtonpost.com/ – definitely has a liberal slant on the news stories, but usually has all the breaking news. 2. Tracking consumer trends: http://consumerist.com/ – can give you a heads up on whose laying […]

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Take Your Lunch, Please

Published on December 15, 2008 by in Hot Tips

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As companies tighten their budgets and curtail hiring, employees may be asked to take on more responsibilities. This can come with sacrifices, including a shortened lunch hour. According to a Robert Half survey, executives polled said their average lunch break is 35 minutes, seven minutes less than what they reported five years ago. Taking that […]

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With more than 24 million small businesses in the Equifax commercial database, you’ll have access to critical credit information that is often hard to come by. Our comprehensive Commercial Credit Report includes trade payment history, bank and lease payment information, public records and firmographics. You no longer have to make important business decisions based on […]

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The recent detailing of "Spreadsheet Worst Practices" on CFO.com clearly tapped deep-seated emotions among our readers, who shared their reactions in dozens of comments and E-mail messages and offered their own pet peeves from the world of finance. Read the full story on CFO.com

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Builder-Implode.com

Published on June 20, 2008 by in Hot Tips

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Builder_implode

From CMA Member Michelle DeBay at ORCO Construction a website that documents "the greatest building boom’s inglorious finale"Builder-Implode.com

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Thinking Globally, Acting Globally

Published on April 2, 2008 by in Hot Tips

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International Business on the Rise for U.S. Companies, Survey ShowsBarriers to world markets have been steadily eroding for many companies in recent years. In a nationwide survey of senior executives, three out of five (61%) respondents said their companies are doing more international business today than five years ago. The survey was developed by Robert […]

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Free Business Cards from Giggleprint.com

Published on February 12, 2008 by in Hot Tips

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My neighbor introduced me to Giggleprint.com the other day. They offer Free business cards with many great designs. You just pay the shipping. For anyone in need of business cards, or who wants to use them like my neighbor did for personal information exchange – go to: http://www.giggleprint.com/Browse.aspx?Catalog=Primary&Category=Free+Business+Cards

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Professionals bombarded with information can get distracted. Think twice before you copy someone on an e-mail or hit "reply all." Such practices have made today’s workers less productive, a research firm concludes.Click through for the full story on MSNBC.com.

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Developing Your Soft Skills

Published on February 6, 2008 by in Hot Tips

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Being able to type 80 words per minute or knowing how to put together a PowerPoint presentation are valuable skills to have, but technical abilities aren’t the only ones you need to be concerned about. Interpersonal, or “soft,” skills are equally valuable in today’s workplace. Demonstrating qualities such as empathy, humor and tact are critical […]

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Two great documents in Adobe PDF format from the Commercial Law League of America (CMA Collection Division is a member of CLLA) Enforcing a judgment across state lines. A general guide to the enforcement of judgments across state lines Download enforcing.pdf What to expect if you want your claim to go to court  Download claim.pdf

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Put A Contract Out On Yourself!

Published on January 17, 2008 by in Hot Tips

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Stikk_2

New Year, new goals and resolutions. If you want to try a new tactic to meet your goals take a look at stickk.com. From WebWorkerDaily.com: New online service Stickk thinks it has an answer to this issue. Their strategy is summed up by the tagline on the site: “put a contract out on yourself!” The […]

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Most Valuable Worker

Published on January 2, 2008 by in Hot Tips

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Want to be seen as one of your company’s go-to employees? You can start by always finishing your assignments on time and steering clear of office politics, according to a recent Robert Half International survey. Forty percent of the 150 senior executives we polled said that meeting deadlines is the most important characteristic of a […]

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FTC Advisory Opinion To Debt Collectors

Published on November 26, 2007 by in Hot Tips

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"In response to ACA International’s (“ACA’s”) request for a Commission advisory opinion (“Request”) regarding whether the Fair Debt Collection Practices Act (“FDCPA”) prohibits a debt collector from notifying a consumer who disputed a debt that the collector has ceased its collection efforts. ACA submitted the Request pursuant to Sections 1.1-1.4 of the Commission’s Rules of […]

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Are You Spending 11 hours Online (a Day)?

Published on November 15, 2007 by in Hot Tips

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From the Digital Now Blog "According to the latest Harris Poll, the number of online users has reached an estimated 178 million, a ten percent increase over 2006. People are also spending more time online. In 2005, the average number of hours per day was 8; in 2006, it rose to 9; in 2007, people […]

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ACM and Fifth Third Processing Solutions have decided to give away another seven-day Carribean cruise for two! To enter this drawing, simply submit your Merchant Services statements for a FREE COST ANALYSIS and/or request a proposal from ACM. Drawing held November 30. Three Ways to Enter:FAX your statements to 678.868.1753EMAIL your statements to savings@acmeft.netREQUEST a […]

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Not every company is of the size or type that needs to follow Sarbanes-Oxley rules of due-diligence for a write-off. If yours is, or you just want to be fully prepared consider sending your potential write-offs to CMA Collection Division. Third-party activity before a write-off helps fulfill Sarbanes-Oxleys rules for a write-off. Place bad debts […]

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Kill Junk Mail – Protect Your Identity

Published on October 24, 2007 by in Hot Tips

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TechCrunch Blog has posted information about a new website launching tonight set to help you kill junk email. Click through to the post. They also mention several other sites for mail reduction and identity protection.

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You may not have given a lot of thought to it, but your oral and written communication abilities have a tremendous effect on your professional success. In today’s credit industry, communication skills are as important as technical know-how: They influence how others perceive you as well as your ability to accomplish tasks. In fact, members […]

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Nacm_wrcr

Success is the NACM Western Region Affiliates joining forces to create a powerful business credit report. Sharing data, from participating affiliates, we have created a rich business credit report for a great member price. Members selling into the Western Region will find this combined data invaluable to your credit decisions. Many local members have a […]

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Update: 2:25 pm I put the wrong link in the post, my apologies. Here is the correct link. I have been surfing the net a bit this morning preparing for my talk at CFDD tonite., and found a great item on the CRF site. A 98 page resource guide for the Credit Manager in PDF […]

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Too Casual for Comfort?

Published on August 29, 2007 by in Hot Tips

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While employees have embraced dress-down Fridays and casual work environments, a recent survey suggests that workers might not want to hang up their business suits just yet. Ninety-three percent of managers polled by Robert Half International said a person’s style of dress at work influences his or her chances of earning a promotion. So if […]

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You found an awesome educational event that you want to attend, now you need to sell your boss on the value to the company. Attached is a flyer that outlines that average training cost per employee- per year vs. the training cost at WRCC. Download wrcc_tell_the_boss.pdf Please send your feedback or any other thoughts on […]

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Here is a great link to the Office of the Attorney General – talking about the Consumers right under the California Fair Debt Collection Practices Act. This act protects consumers transactions but as we find with other consumer protection laws, businesses and lawyers tend to use these laws to defend themselves also.

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Here is a link to some of the top business related videos on You Tube. Great content from some of the top business writers today. http://www.squidoo.com/videosthatchange/

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cc: Prelegal Department

Published on July 3, 2007 by in Hot Tips

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Members of a CMA Industry Credit Group exchanged a Hot Tip that increases the response to a past due demand letter. At the very bottom of the letter add; cc: Prelegal Department This cc: sends the message that their account is under review for further action. What do you think of this technique? Please click […]

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As summer weather warms up and children enjoy a break from school, you’re probably expecting many in your department to take vacation time. In a survey developed by Accountemps, 36% of senior executives polled said August was the best month for employees to take time off, while 21% said July. Yes, it’s traditional, but don’t […]

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Videos on CFO.com

Published on June 21, 2007 by in Hot Tips

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Travel on over to CFO.com to view videos on many subjects dear to the heart of finance managers. Click here.

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The subjects of these free videos range from making a Gantt chart to reviving a romance by using a spreadsheet.Click through to the CFO.com article on Excel training videos on YouTube.com

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0503_companies

Search over 42,000 public and 322,000 private companies worldwide. Find stock quotes and charts, news and press releases, financials and key competitors. Research compensation figures, biographies, and board relationships of key company executives. Read up-to-the-minute global sector and industry news. Click here for Company Insight Center.

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Add_value

In a recently released study conducted by Euler Hermes ACI, outsourcing commercial collections was shown to have a positive effect on company value. The report, entitled "The 411 on Outsourcing Commercial Collections," stated, "engaging the services of a commercial collection company is about safeguarding the assets of a company, which is imperative for any company’s […]

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HR Benefits & Compensation Glossary

Published on April 25, 2007 by in Hot Tips

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Hot Tip from Deanna Marcroft at Sierra Select. Deanna found an interesting resource for employee benefits terminology. It is an online searchable glossary of benefits and compensation terms. Here is the link:http://www.ifebp.org/Resources/Glossary

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Equifax_report

For about the price of a cup of coffee we’d like to give you a taste of what our unique blend of commercial credit data can do for you. Respond by April 30 to receive 30 days of Equifax Commercial Credit Reports with risk score for the promotional price of just $2.95 each. Click here […]

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International

Good collection policies and procedures can bring in cash for international sales as effectively as cash deals. That was the main message conveyed by Eddy Sumar, CCE, CICE, International Trade Financing Manager, for Rain Bird Intl., Inc., during an FCIB audio teleconference, March 22, 2007. Sumar’s teleconference, "The Fundamentals of International Collections," explored basic techniques […]

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Survey

It’s time for Credit Today’s 2007 Salary & Job Satisfaction Survey. Your participation is very important to helping ensure a robust sample size to enable us to "drill down" in the data to have meaningful data in various segments. As a special thanks for your participation, all Credit Today Members will receive a free copy […]

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Managing Energy In The Workplace

Published on March 30, 2007 by in Hot Tips

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Energy

Managing energy is not just about food. It’s about managing working conditions that affect how your body releases energy. This includes managing stress, oxygen levels, exercise levels and food breaks. Work demands can zap energy very quickly so you need to have a few tricks up your sleeve to boost your energy supply to help […]

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At some point every business will encounter this problem: the customer who refuses to pay. You’ve tried every tactic at your disposal, but to no avail. What else can you do prior to writing it off or placing the account with a collection agency? The IRS AdvantageThe collection strategy works on the premise of reporting […]

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Protect Your Eyes from Computeritis

Published on March 1, 2007 by in Hot Tips

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Spending your work day in front of the computer puts a big strain on your eyes. Learn how to protect them better. Here is a hint – blink a little bit more often. Click through for Five ways to save your eyes from Web Worker Daily.

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Two new PowerPoints have been uplpaded to the anscers SlideSpace (The YouTube of PowerPoints). Click here to visit the anscers SlideSpace and review the PowerPoints used in our recent webinars.

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How Do I Delegate Better?

Published on February 16, 2007 by in Hot Tips

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Delegation

Lots of bosses are good at dumping, but not at delegating. They’re great at off-loading the things they don’t like to do and dropping assignments on their subordinates with little or no guidance. Other bosses think that delegating is always the best way to assign work. That’s not right either. When you’ve got a competent […]

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The Global CFO Study – by IBM

Published on February 14, 2007 by in Hot Tips

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Based on interviews and surveys of over 700 CFOs and senior finance professionals worldwide, the study identifies the key challenges faced in today’s business climate.  From nurturing profitable growth while cutting costs to dealing with the new regulatory environment and tackling its complexity, see how the finance function can and does drive business goals.Click here […]

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Mentor

When faced with a tough decision on the job, do you have someone you can go to for advice? A mentor is the working world’s version of a savvy older sibling — someone you can count on as a confidant and friend, someone you go to for guidance in navigating tough professional situations. Whether you’re […]

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Swicki’s Clear Out the Web Clutter

Published on January 31, 2007 by in Hot Tips

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Swicki

A swicki is a community powered search engine, tailored to produce only the targeted search results that you and your community want. A swicki shows a buzz cloud of what is hot in your community and makes it easy to find the best content, news and info on the web. The search results from the […]

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Coffee Break Spanish

Published on January 30, 2007 by in Hot Tips

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"Coffee Break Spanish is a lifesaver for language lovers. Download lessons to your MP3 player and listen anytime you like. There are free lessons and weekly podcasts on the blog. Members get additional flashcards, iPod Notes, and a PDF guide. Your hosts, Mark and Kara, make listening short and fun. Kara is learning, just like […]

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Data Security Webinar from VISA

Published on January 26, 2007 by in Hot Tips

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At a group meeting today Larry Convoy, CMA Account Executive, received some information about a Free Data Security Webinar that VISA will be holding. Information from VISA’s site: Event: CISP Top 5 Risks to Payment Applications & PABP Overview Date and Time: Wednesday, January 31, 2007 10:00 amPacific Standard Time (GMT -08:00, San Francisco) Duration: […]

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101 Dumbest Moments in Business

Published on January 24, 2007 by in Hot Tips

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Business 2.0 has released their 101 Dumbest Moments in Business and WalMart tops the list. Make sure to watch the "Business… It’s Dumbtastic" video. Hilarious, with lots of ideas not to follow! Click here for the 101 Dumbest Moments in Business

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Four new PowerPoints have been uploaded to anscers Slidespace where we share the Webinar PowerPoints with CMA Daily News readers. Nothing beats attending the actual Webinar, but for those who were unable to attend or just have not found the time yet – take a look at the anscers Slidespace. To find out about upcoming […]

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Forget the new PC, get a second monitor

Published on January 23, 2007 by in Hot Tips

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Add a screen and you can get a big boost in productivity for less than $500. But be patient: The setup can be a pain. By Jonathan Blum, FSB contributor January 18 2007: 12:04 PM EST NEW YORK — Looking for a New Year’s productivity boost for less than $500? How about giving that tired […]

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NEW YORK (Reuters) – Internet media company Yahoo Inc. launched on Friday a new Web site to help users manage their personal finances, with tools for building a budget or retirement plan. The site contains nine categories for managing personal finance, from tax planning to college and education expenses, loans and real estate. Yahoo Personal […]

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File Your Taxes Electronically for Free

Published on January 17, 2007 by in Hot Tips

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The Internal Revenue Service today kicked off its 2007 Free File program, through which mid- and lower-income taxpayers can file their return free of charge using private-sector Web-based services. Some 17 sites, ranging from offerings by tax software giants TurboTax and H&R Block to less prominent services such as CitizenTax.com and Average1040.com, are participating in […]

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Over 30 FREE Research Reports on CFO.com

Published on January 12, 2007 by in Hot Tips

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CFO.com offers over 30 FREE research reports on: Financial and Performance Management Risk Management Enterprise Effectiveness The CFO, Leadership and People Most reports are developed by product or service providers that will attempt to showcase their solution in the report. Still the reports will have value in identifying challenging issues and spoting trends for the […]

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2007 AFP Business Outlook Survey

Published on January 12, 2007 by in Hot Tips

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Financial professionals believe that the U.S. economy will grow in 2007, albeit at a modest rate. In addition, many financial professionals expect their organizations to expand their U.S.-based workforces in the coming year. While financial professionals are optimistic about business conditions, they remain concerned about volatile energy costs, the declining value of the U.S. dollar […]

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TED Talks – Great way to Spend a Break

Published on January 11, 2007 by in Hot Tips

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One of the hottest conferences of the year, TED (Technology, Education, Design) in Monterey CA sells out a year in advance. "Each year, TED hosts some of the world’s most fascinating people: Trusted voices and convention-breaking mavericks, icons and geniuses. The talks they deliver have had had such a great impact, we thought they deserved […]

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Encyclopedia of Credit Updated

Published on January 10, 2007 by in Hot Tips

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30 new articles and several forms have been added to the Encyclopedia of Credit. Visit today at http://www.encyclopediaofcredit.com If you have forms to share (contracts, credit policy, collection letters etc.) upload them in the forms section of the Encyclopedia.

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Chronic job hoppers may bounce themselves out of consideration for future opportunities, a recent survey of chief financial officers (CFOs) suggests. Eighty-seven percent of CFOs polled said the length of time a candidate has spent with previous employers is an important factor when evaluating that person for a position with their company. The survey was […]

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3 Ways to Say “You’re Wrong”

Published on December 13, 2006 by in Hot Tips

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By Kevin Augustine from WorkPlaceLife.com Telling someone they’re wrong can be a daunting task, especially if it’s in a work situation. That’s why at work, you very rarely hear someone flat out say "You’re wrong". On the one hand you don’t want to insult whomever you’re speaking to because at the very least you have […]

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Google Finance Gets an Extreme Makeover

Published on December 12, 2006 by in Hot Tips

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Read the TechCrunch post on the changes in Google Finance. Click Here

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The 404 Debate on CFO.com

Published on December 11, 2006 by in Hot Tips

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CFO.com has a special section on section 404 of Sarbanes Oxley regarding internal controls. It is a must read for those affected by SOX. Make sure to sign up for their Compliance updates by email. Get involved – click here

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10 toughest career dilemmas – solved

Published on December 5, 2006 by in Hot Tips

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With advice on everything from how to get a raise, to where the tech jobs are now, to the best way to get a rude co-worker to shut up, here are excerpts from some of the top Ask Annie columns of the year. By Fortune’s Anne Fisher Click Here for the 10 career solutions

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Search All CMA Sites at Once

Published on December 4, 2006 by in Hot Tips

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Try our new SWICKI and search all of CMA’s sites at once. check out the Business Credit swicki at eurekster.com

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Note from CMA Daily News: This article is not about credit, but it can help many of us who a feeling a bit overdone this time of year. Enjoy. Did you notice the Christmas decorations going up on Halloween? Did a chill run down your spine? The holiday season seems to be getting longer and […]

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Right Back at You! (You Hope)

Published on November 22, 2006 by in Hot Tips

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Wondering why your boss hasn’t responded to yesterday’s urgent e-mail?  It might be because he or she hasn’t had the time.  Today’s managers typically receive dozens — or even hundreds — of messages each day. In fact, when surveyed by Robert Half International, nearly three-quarters of executives said e-mail is their primary form of communication […]

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23 Phrases That Payses

Published on November 7, 2006 by in Hot Tips

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1. I need your help. When approaching a service agent or receptionist, this opening line appeal to someone’s instinctive helpful nature. You’re likely to get a better response (and better service!) if you use this line. 2. You don’t know me, but. Be honest. Don’t pretend to be someone’s best friend. Especially on the phone, […]

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What Is an LLP?

Published on November 3, 2006 by in Hot Tips

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A limited liability partnership (LLP) is similar to a general partnership, except the partners are not personally liable for negligent acts conducted by other partners or employees not under their supervision. This is different from a general partnership, in which each partner is liable for the debts and obligations of the business as well as […]

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View Educational PowerPoints Online

Published on October 30, 2006 by in Hot Tips

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Readers of CMA Daily News, you are the first to know about access to educational PowerPoints online. Using a new service called SlideShare we have set up an account to share PowerPoints used in our educational events; webinars, WRCC, seminars etc. Most of the time the PowerPoint will not give you the whole story, it […]

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The No A$$hole Rule

Published on October 30, 2006 by in Hot Tips

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Here’s a link to a great book review and post by Guy Kawasaki on the new book by Robert Sutton called The No A$$hole Rule. Guy spells out the steps to take to deal with a$$holes at work and to avoid becoming one yourself. Regardless of the terminology there is some great content here.

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Preview the Place Trace Collect Webinar

Published on October 27, 2006 by in Hot Tips

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Don’t miss out on the FREE Webinar with Raul and Mariet from CMA’s Collection Division. You can review the presentation below but without them pointing out the red flags and how CMA uses the Trace information you are missing the BIG picture. Make time on Monday October 30, 2006 at 9:00 am. To register log […]

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The quarterly National Summary of Domestic Trade Receivables (a.k.a., the DSO Survey) is an examination of the condition of A/R for U.S. companies. This data has been collected quarterly since 1960. National Summary of Domestic Trade Receivables Results Summary The Credit Research Foundation conducts surveys by industry which detail relevant statistical information concerning domestic accounts […]

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What’s this Swicki thing?

Published on October 23, 2006 by in Hot Tips

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On the main page of CMA Daily News – over on the right hand side after the recent posts, you will now see a SWICKI. This Swicki is designed to search all of CMA’s websites at once for the information you need. That means it combines anscers.com, creditservices.org, encyclopediaofcredit.com, anscers community and the general web […]

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Bad Debt You’re Going Down!

Published on October 23, 2006 by in Hot Tips

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Knock out those bad debts using Place, Trace, Collect through CMA’s Collection Division. Identify the accounts that are potential year-end bad debt write-offs. Place them with CMA Collection Division. CMA will Trace any skipped accounts, and look for assets on any accounts you have a judgment on. CMA will collect on as many accounts as […]

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Selling Bankruptcy Claims – Hot Tips

Published on October 23, 2006 by in Hot Tips

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Notes from the Bankruptcy Claims Sales presentation at the Orange County Credit Professionals Group. Speaker was Sandra A. Larratt-Smith, from Swing Bridge Capital. Sandra acts as a broker between buyers and sellers. She would be an excellent person to contact if you are approached by a vulture investor to sell your bankruptcy claim. She can […]

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Robert Half 2007 Salary Guide

Published on October 19, 2006 by in Hot Tips

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The Robert Half 2007 Salary Guide is now available. Advancing in your career requires staying up to date on hiring and compensation trends. The 2007 Salary Guide provides projected average starting salary ranges for more than 100 accounting, finance and banking positions, as well as an overview of the issues currently impacting the industry. Click […]

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Improve Collection Performance

Published on October 16, 2006 by in Hot Tips

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Credit professionals must constantly look for ways to improve their department’s collection skills. Here are some ideas to reduce delinquencies: Make certain your credit application and as well as your invoices clearly list your terms of sale. Be sure that your order entry department does not process purchase orders with incorrect terms of sale until […]

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5:00 pm Today Best Buy Raffle ends!

Published on October 16, 2006 by in Hot Tips

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Today is the last day to enter the Best Buy Raffle. CMA Collection Division will be raffling off three (3) $100 Best Buy Gift Cards on October 17, 2006. That’s $100 worth of DVD’s, an iPod Nano, or money down on a surround sound system. The choice is yours. Every account placed with CMA Collection […]

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Today is National Boss’s Day

Published on October 16, 2006 by in Hot Tips

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Origin: National Boss Day was launched in 1958 by Patricia Bays Haroski, an Illinois secretary. Was she a mastermind suck-up? A person with an exceptionally wonderful boss? Or was she just a super-competent secretary whose boss added to her "to do" list: "Create national holiday in my honor"? Actually, she was an appreciative daughter who […]

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CMA Collection Division will be raffling off three (3) $100 Best Buy Gift Cards on October 17, 2006. That’s $100 worth of DVD’s, an iPod Nano, or money down on a surround sound system. The choice is yours. How do you enter the $100 Best Buy Gift Card raffle? Every account placed with CMA Collection […]

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Insta-Surveys Take a second and answer some one question polls dealing with Best Practices for Customer Risk Management. Click the View Results link to see the results to date for each survey. Do you notify Sales Reps of Credit Limits? What is your most fundamental Performance Measure? Do you prepare monthly reports for senior management […]

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How to Deal with an Angry Customer

Published on September 14, 2006 by in Hot Tips

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In our line of work, we deal with customers who are not just upset but downright furious now and then. Seth Godin, author of many books on marketing, has some great advice on how to deal with those who would like to take your head off. Here is a highlight: "Talk more quietly and more […]

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Credit Policy Checklist

Published on September 11, 2006 by in Hot Tips

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(Excerpt from The Encyclopedia of Credit) A well-defined and complete credit policy includes: 1. formal organization of department2. job description, titles, and review process3. credit department budget guidelines4. credit documentation required for credit file5. methods of gathering credit information6. time limits for credit decisions7. established credit lines and procedure for establishing new lines8. procedure for […]

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The Buck Stops… With Me?

Published on September 8, 2006 by in Hot Tips

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A White Paper on Subcertification Issues from the Association for Financial Professionals (AFP). From the white-paper: "In Sarbanes-Oxley (SOX), company CEOs and CFOs bear the responsibility for filing accurate reports alone. In reality, many companies are asking lower level employees to “subcertify” any reported information that originates in their department. One-third of the financial professionals […]

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Why Smart People Do Dumb Things

Published on September 7, 2006 by in Hot Tips

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Why did a smart person like Guy Kawasaki author of "Art of the Start" not back up his hard drive – before it got hosed? Click here to read why smart people do dumb things – it’s worth it.

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Accounts Receivable Administration

Published on September 5, 2006 by in Hot Tips

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The sum of all customer account balances must agree with the accounts receivable control account in the general ledger. This total reflects the company’s investment in accounts receivable. As a shipment is made, its invoice is posted to the customer account, either manually with a hand-posted system or as a byproduct of billing in an […]

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Credit Policy – from EOC

Published on August 29, 2006 by in Hot Tips

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  Because credit policy concerns the company as a whole, it is usually established officially by top management. Sometimes responsibility for its formulation lies altogether with top management, but more commonly the chief credit executive and associates play an active role in its development. The heads of other interested departments may also be consulted. Credit […]

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The Encyclopedia of Credit has been updated with about 50 new articles. Please click through and take a look.

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Fraudsters posing as Fifth Third Bank

Published on August 17, 2006 by in Hot Tips

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Fraudsters posing as Fifth Third Bank are using phishing techniques to obtain data from Fifth Third customers. Do not respond to any emails you get requesting you to provide or verify account or user information. Definition of phishing (fish´ing) (n.) The act of sending an e-mail to a user falsely claiming to be an established […]

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Click Comments at the bottom of a post

Published on August 10, 2006 by in Hot Tips

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Let’s make this interactive. Give us your thoughts by clicking the Comments link at the bottom of every post. If you have a news story you think we should add email Dina Amadril at damadril@gmail.com.

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Google Finance – It’s Awesome

Published on August 10, 2006 by in Hot Tips

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For those of you looking for information on publicly held companies, and some larger privately hald companies bookmark Google Finance: http://finance.google.com/finance We have used their reports in the last two Mass Merchants group meetings when we discussed, Big Box stores and discount stores. Financial, news stories, principals, top competitors – its all there for FREE!

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Encyclopedia of Credit Update

Published on August 9, 2006 by in Hot Tips

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The main page of the Encyclopedia Of Credit (http://www.encyclopediaofcredit.com) has been updated with the most recent posts to the anscers Community and the latest job postings from anscers Credit Jobs Today. Stop by for a look.

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$1.95 for Equifax Credit Reports

Published on July 13, 2006 by in Hot Tips

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Got an appetite for comprehensive small business credit information? Let CMA Business Credit Services serve you Equifax reports for $1.95 a piece for a full thirty days. Download PDF Flyer.

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Get on Track

Published on July 7, 2006 by in Hot Tips

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Be there when the starting gun goes off at the 19th Annual NACM Western Region Credit Conference (WRCC), October 4-6, 2006. Build up speed as you attend educational events designed along specific tracks; Core, Executive, Construction, Financial, and Hot Topics. Partner for strength at the Expo and Networking events; Death by Chocolate & Rocktoberfest. Finish […]

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