(St. Louis, MO, September, 2006) After 15 years of being number one; BEING PUT ON HOLD dropped to the #3 spot in Telephone Doctor’s WHAT BUGS YOU ON THE TELEPHONE? survey. What’s Number ONE? Drum roll please. The automated attendant! (Specifically, the menu.) Telephone Doctor Customer Service Training, with headquarters in St. Louis, Missouri, recently [...]
Women have 3 assets that I see as secret weapons in the business world. For the past 30 years or so, women have been encouraged to behave as their male counterparts do so they can succeed and achieve equality. To me, this is backward and counterproductive because they have several valuable skills that businesses need [...]
There is a wonderful way to cut twenty years off the learning curve in your career. It is to hang out with people who are where you want to be or people who have done what you want to do. The key is to create win/win relationships with them. A mentor is one of many [...]
By Thomas J. Donohue, President and CEO, U.S. Chamber of CommerceAugust 29, 2006 It’s Labor Day in the year 2020. The United States faces a massive worker shortage that has driven wages, inflation, and interest rates to record highs. America is losing the global race for technology and talent after failing to fundamentally improve its [...]
Article from Credit Today.net You don’t major in credit management in college. You major in accounting or business management or whatever, learning what you need to know about credit and collections once you’re on the job. Whatever their formal education backgrounds may be, your staffers face the same challenge, but there’s a lot you can [...]
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