One of my greatest frustrations as an Industry Group Secretary is getting an email or phone call from a member about 10AM saying they will not be able to attend that days meeting because they are shorthanded or the boss wants them to stay and cover the phones. When I remind them that an industry [...]
By Nancy Friedman, the Telephone Doctor Ask most folks and I’m betting the answer you hear will be, “Yes.” Ask us at Telephone Doctor and we’ll tell you, “The customer always thinks they’re right.” It’s the perception of that you need to work with and, as we know, perception is reality. If you go with our theory [...]
Provided by Amber Jackson, CMA Constructions Forms Filing Manager Summary of changes to CA Civil Code 3084 and 3146 effective 01/01/11 Civil Code section 3084 • Mechanic’s Lien with a proof of service affidavit and “Notice of Mechanic’s Lien” must be served on the owner of the property before the Mechanic’s Lien is recorded [3084(c) (1)]; – [...]
As consumers, we’re inundated with all things Internet‐related. Everyone has a web site and we’re all expected to have an e‐mail address. So does that mean that we’re all paying our bills online, too? Today, companies are wrestling with this notion. In theory, electronic billing, presentment, and payment (EBPP) is the ultimate model of efficiency. [...]
Article from Debbie Lundberg our closing speaker at the WRCC. “Not the cry, but the flight of the wild duck, leads the flock to fly and follow.” ~Chinese Saying~ While there are many lists and ideas about leadership, after speaking with a wonderful and talented client about leading during a one-on-one coaching session, I left [...]
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