Several years ago, a very good friend of mine – let’s call him Roy – accepted an early retirement package. He decided that he was too young to retire so he started a commercial collection agency in Florida. Naturally, he called his friends to tell them about this new chapter in his life and to [...]
Years ago, my manager and long-time mentor talked to me about delivering bad news to customers. His comments were: There is no good way to deliver bad news. However, if you have to tell an applicant they have been rejected for open account terms or tell a customer that they don’t qualify for a higher [...]
For many of us, the month of December means parties, both at home and at work, shopping for family and friends and generally happy memories. For others it means the last chance to sell product, satisfy vendors, attempt to make payroll and decide whether or not to continue the business. For many Industry Trade Groups, [...]
Debtor’s Plan Pledges up To 10% Recovery for Unsecured Creditors. I read this recent headline a couple of times. Then I stopped to think about what it actually means to unsecured creditors. What it really says is that unsecured creditors could receive as much as ten cents on the dollar… but are guaranteed absolutely nothing. [...]
CMA Member Poll: Your thoughts on internal credit scoring systems. (148 responses) • We use one and it is essential 15% • We use one and it is helpful 18% • We use one and it is inconsistent 4% • We do NOT use one but would like to 14% • We do NOT use [...]
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