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  As a commercial collection agency, the primary way AG Adjustments (AGA) helps our clients is through the collection of their seriously delinquent debt. One of the ways that our clients can aid in our collection efforts is by having their customers fill out a credit application that provides measures of protection and will increase […]

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My Take on Spring CreditScape (And a Big Thank You!!), by Tracy Rosenbach, CCE

I attended CMA’s Spring CreditScape at the Hyatt Regency in Garden Grove on April 12. Wow, what a great conference, which featured some amazing sessions and speakers. The day started off with the incomparable Wanda Borges, Esq., who led a discussion in hot legal topics in business credit. Ms. Borges answered questions from attendees covering […]

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Tim Cratty accepts CMA Member Company of the Year Award for Jackson Family Wines

It is important for our member companies to participate and allow their employees time to be engaged. CMA membership thrives on participation and it is a struggle to find the balance between company goals and our own personal goals. Giving to the association makes the association stronger. This year, CMA wishes to recognize a member […]

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Congratulations to Mark Speiser of Unified Grocers, who was presented with the 2017 CMA Credit Executive of the Year award. This award is given to the credit professional who is a well-respected leader not only within his organization but throughout credit. Speiser is a team player who works hard every day to ensure the credit […]

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Melissa Kobus presents Harminder Desai of Jackson Family Wines with 2017 CMA Student of the Year

Harminder Dhesi of Jackson Family Wines was presented with the CMA Student of the Year award at CreditScape. Harminder is working very hard to strengthen his knowledge and expertise in the credit field, as he has started on the course for his certification and has taken 2 of 3 the classes needed to test for […]

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bart frankel presents the 6 steps to collection success

Congratulations to Bart Frankel, who was named as the 2017 CMA Educator of the Year by CMA Members. Bart Frankel is recognized as a longtime expert in the credit and collections field. He does various webinars, presentations and specialized training for members of CMA as well as for the companies he has worked for. He […]

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Melissa Kobus presents Lee Clutter CBA of the year

Being nominated by your peers for an award is something special. It is an accolade just in the nomination itself. It gives you time to pause and reflect on your accomplishments. Lee Clutter, CBA, the CBA Designation of Excellence winner for 2017, received over 15 letters of recommendation from his peers, coworkers and credit professionals. […]

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wanda borges addresses the audience

The CreditScape Spring Summit, Powered by United TranzActions, an interactive learning seminar and workshop took place April 12 at the Hyatt Regency Orange County. The event helped uncover areas in a company’s credit operations where they could improve efficiency, providing attendees with dozens of ideas to bring back to the office, according to preliminary survey results that […]

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creditscape sponsors

  CMA wishes to recognize our event sponsors for CreditScape. Without their help, this event would not have been possible. Thanks to these leading companies in the credit community.   AGA Adjustments Contact: Sam Fensterstock www.agaltd.com 888-496-1600 Services: Commercial Collections Ansonia Credit Data Contact: Bill Weiss, Kathleen Dasal www.AnsoniaCreditData.com 855-ANSONIA (267-6642) Services: Portfolio Monitoring, Credit […]

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Benefit of the Month: anscersX Multibureau Trade Credit Report

Have you checked out CMA’s exclusive anscersX multi-bureau trade credit report that contains the key factors about your customers payment habits from the top three credit reporting bureaus? The anscersX multi-bureau commercial credit report combines key elements of the data from the three largest trade credit reporting agencies (D&B, Experian and Equifax), giving credit managers […]

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CMA Industry Credit Groups, Your Best Search Engine, by Larry Convoy

My kids find it hard to believe that when I was in school, the place you went to find answers to your homework or to gather information for a paper was the Encyclopedia Britannica. This was several thick books with information on anything you needed, although the accuracy depended on what edition you had. My […]

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. Panelists from leading companies such as Nestle USA, Consolidated Electrical Distributors (CED), Velocity Vehicles, Reliance Steel, Cemex and ResMed will take part in the discussion at CreditScape about how to create efficiency and reduce costs in the credit department. A complete schedule of sessions and workshops for the CreditScape Spring Summit has also been […]

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Many believe that having a credit policy is very restrictive, while others say it is not needed because the world is constantly changing and it is difficult to keep up the pace. Yet a third group touts its value in a changing world. From these samplings of answers and beliefs, we can say that credit […]

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by Sam Fensterstock, AGA “Cash is King,” and if you are not maximizing your cash flow, it can have serious repercussions on your operations and bottom line. Most companies, in particular SMBs, wait too long to aggressively go after their slow-paying accounts. It costs four times as much to bring on a new customer as it […]

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Why Are There No Pictures of Credit Managers, by Larry Convoy

As I travel around making visits at member companies, I am constantly amazed how many of the lobbies are shrines to the Salesperson of the Month or Regional or District Team of the Quarter, or some like group. Being in sales, I know how difficult it is to achieve and maintain some of these goals, […]

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Why You Shouldn’t Leave Managing Credit Risk to the “Luck of the Irish,” by Tracy Rosenbach, CCE

Being a good credit professional has nothing to do with luck. A solid credit professional is one who has invested in him or herself by taking classes and/or receiving an NACM certification; attending industry credit groups; and networking. The key in all of the above activities is getting as much information as possible. An effective […]

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How Accepting Credit Cards Can Make Your Credit Department More Efficient, by Michael Williams

For personal finance, credit cards are clearly the preferred payment method for most every qualified consumer. However, in the B2B marketplace, many companies have either limited acceptance or even shied completely away from accepting credit cards due to high service fees and integration costs. Even with the relatively high cost of processing, credit cards do […]

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How to Use Influence Skills to Increase Efficiency and Gets Results, by Dan Goldes

How do you move people to action in order to increase efficiency? How do you get results from others without destroying relationships? These are burning questions in most organizations. One thing is clear: the ability to influence people is not something you must be born with, but something you can learn. Think about the best […]

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Coming Soon: How to Create a More Efficient Credit Department (and Ultimately Cut Costs)

Stop us if you’ve heard this one before. Your boss comes to you and tells you that you need to cut costs in the credit department, or that one of your resources (i.e., employees) now needs to split their time between credit and something else not related to credit. You’re already short-handed in your department. […]

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A Member Success Story, by Mike Mitchell

At CMA, we often hear stories about how credit group membership can save your company THOUSANDS of dollars by providing critical information that helps you avoid extending too much credit on high-risk accounts. Here’s a real example of how a multi-national company avoided a costly disruption when a long-standing critical supplier filed for bankruptcy. The […]

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Opportunity For Senior Level Credit Execs to Learn From Other Credit Execs

CMA has created an opportunity for top credit executives among different vertical markets to get together to learn from the successes (and failures) of other top credit executives at the CMA Credit Executive Symposium.  This unique event allows senior-level credit executives to gather for a full day roundtable facilitated by 30-year credit veteran Robert Shultz. […]

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Why it's Important to Participate in CMA (and How You Should Participate), by Larry Convoy

If your Industry Credit Group is anything like some of our other groups, your participation has never been more vital to your company. We are seeing the super stores (Costco, Home Depot, Walmart, etc.) taking a very substantial market share from the small- to medium-sized businesses. Amazon and other internet-based sites are making it easy […]

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CMA Logo

Greetings from CMA! Now that the holidays are over, Credit Management Association is back with full steam ahead into projects that can help your company manage risk. Here are a few of the projects we’re working on that you should be aware of: – CMA recently announced our CreditScape Spring Summit, which will focus on process […]

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Chairman's Blog: Sharing is Caring, by Tracy Rosenbach, CCE

With Valentine’s Day coming up, I can’t help but think of how we teach our children the concept that “sharing is caring” as they are growing up. We hope over time this lesson fosters acts of generosity and kindness, and it turns our kids into quality adults. In our profession, sharing information is crucial to […]

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CMA Announces New Collections Webinar Series

CMA is proud to announce a new series of three webinars that will focus on tips and tricks you can use in your business to improve your collections results. The webinars, which are sponsored by CMA’s collections partner AG Adjustments will feature practical advice from a few of CMA’s most popular speakers: Bart Frankel, Dave […]

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Keynote speaker Dan Goldes will present “The Influence Edge: Increasing Efficiency with Influence Skills” in an interactive keynote workshop at the upcoming CreditScape Spring Summit, April 12, 2017 at the Hyatt Regency Hotel, Garden Grove, CA. The keynote discussion will fit in well with the event’s theme of how to create efficiency and reduce costs […]

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The inaugural international credit best practices forum, which took place in January, was an overwhelming success amongst CMA members, as dozens listened in on the conversation led by international trade expert Gary Mendell of Meridian Finance. Based on the success of the meeting, CMA has scheduled the subsequent monthly meetings, which are listed below. Each […]

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regina howe

The January CMA Member of the Month is a good reminder of how a Group dynamic (and the information exchanged in a Group) can be so different from month to month, and why it is important to try to attend as many Group meetings as you can. Regina Howe of State Restaurant Equipment is a 27-year […]

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CMA President’s Blog: The Influence Edge: Management Training at CreditScape, by Mike Mitchell

During the holidays, CMA staff called and emailed most of our members to help us determine their goals and objectives for 2017, and what they thought their biggest obstacles would be. Thanks to all of our members who took the time to speak with CMA staff to share those goals, as we learned a great […]

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How CMA Group Members Helped Conquer Hurdles Associated With Payment Portals, by Patrick Spargur

Over the years, I have sat in on numerous Industry Credit Group meetings, each with a unique membership structure, and almost all have the same challenges. Recently, during one of the meetings I attended, the members communicated that they were having a harder time collecting their money since their customers recently introduced a new “payment […]

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This is a common-sense approach to the problem of determining whether a customer is about to become a collection problem. Companies that have a cash flow problem must choose which vendors they will continue to satisfy and which vendors they will not. If a company has insufficient cash on hand to pay all of their […]

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If one of your responsibilities is to vet your company’s vendors, CMA recommends that you participate in the upcoming Supplier Risk Credit Group on January 25. The January meeting of this group will feature special guest speaker Ken Bonitz. Bonitz is the Supply Management Solutions Advisor with Dun & Bradstreet, and over the past 15 […]

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Nomination Forms Now Available for CMA Board of Directors

The CMA Nominating Committee is now accepting nominations and applications for service on the 2017-2018 Board of Directors. If you would like to nominate a candidate for service, or you are interested in applying for a Director position directly, please complete a Candidate Nomination or Application form and return it to CMA by February 1, […]

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Every year, CMA member volunteers help the association promote the credit profession, providing new ways to help companies make better business decisions. In order to recognize these individuals, the Honors and Awards Committee of Credit Management Association is now accepting nominations for the following awards: CMA Credit Executive of the Year CMA Member Company of […]

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By Molly Froschauer Credit Management Association (CMA) Adjustments exists to help serve the creditors in the bankruptcy process by ethically handling assets and distributions in a cost-effective manner. As many businesses know, once a company files bankruptcy, the process can be so costly that the creditors lose out. As CMA Adjustments prides itself on being […]

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Credit Resources for Companies Selling Internationally, by Patrick Spargur

There is a saying, “When in Rome, do as the Romans.” That is a simple way to remember how to approach International Mitigation Tools. If your company decides to enter a new International market, as a credit manager (and risk management professional) you must be aware of the most common mitigation techniques that are used. […]

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A Time to Reflect at New Year, by Tracy Rosenbach

Happy New Year’s everyone! January is a natural time for reflection and goal setting. Professionally, this is the time when I like to take a look back at the previous year to see how I can improve on what we accomplished last year. From there, I begin to develop goals for myself and the department. […]

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The Twelve Days of Credit

Published on December 27, 2016 by in Credit News

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Though Christmas is now over, we thought you might want to see the imagination of credit professionals, as a group of them rewrote the holiday classic “12 Days of Christmas” to apply to credit. You can watch the video of them singing it at their recent holiday party here, or read the lyrics below. Happy […]

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By: Tracy M. O’Steen and James Patrick Shea This article assumes that the debtor is the owner of the real property where the services and/or materials were provided. Different issues may arise if the debtor is not the owner, but rather the general contractor with respect to the construction project. This article does not address […]

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CMA is currently recruiting companies for its new Software as a Service (SaaS) Industry Credit Group. The group will be comprised of interconnected companies that provide cloud computing models in which a third-party provider hosts applications and make them available to customers via the internet, and have a common customer base. The initial meeting will […]

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CMA President and CEO Mike Mitchell

We live in a global economy where many of the trading lines that used to go from state to state now stretch from country to country. Our businesses sell to places in the world where the political climate is volatile and it is the credit professional’s job to protect their company’s A/R and ensure they […]

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Happy Holidays! It’s calendar year end and for many of us it is fiscal year end. It is the time of year when we take one last look at 2016 before the year ends. The last-minute dash begins. Calling customers to ensure large/crucial payments arrive on time. Working with the sales team to finalize or […]

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Patrick Spargur

In my opinion, the credit management position is often overlooked and undervalued (and since I was a credit manager in the past, I speak from experience). After thinking about the many areas that a credit manager is involved with on a daily basis, I believe a good credit manager can directly impact the company’s bottom […]

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CMA President and CEO Mike Mitchell

  All too often, our members tell us that they want to take advantage of all of CMA’s benefits but they say they do not have the budget to do so. For companies on a calendar fiscal year, here’s your opportunity to begin planning for those budget worthy benefits for 2017. Even if your next […]

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anscersX Report

Do you have to make tough credit decisions quickly? How would you like to have the power of over two billion trade credit experiences available to you from the three most reliable sources on the planet? What about having credit scores and valuable facts on a company’s history at your fingertips immediately when the credit […]

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Homeowners sometimes get blindsided when it turns out the GC they hired hasn’t paid his subs or materials suppliers. The lien waiver in your contract protects homeowners against this. BY JIM CORY If you live in Tampa and own a house, count your blessings that you never hired John Iacovino and Ike’s Roofing to replace […]

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Happy November everyone! I am still trying to get used to the concept that it is Fall here in Southern California. Many days I feel like it is still just summer, extending out a few more weeks. Regardless, it’s at this time of year that I take time to think about life professionally and personally. […]

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On October 13, CMA held its first ever joint construction credit meeting, allowing CMA member companies from different vertical industries who sell to the construction industry to get together to talk about common job accounts. In addition, Chris Ng, Esq., spoke to the group on a series of construction law related topics, including the legalities […]

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CMA members are welcome at several upcoming networking opportunities in Northern California, Southern California, Las Vegas and Northern Nevada. These events will provide several great opportunities to network with credit and financial professionals from other industries in those geographical areas. The dates and locations (as well as more information) can be found by clicking on the […]

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CMA President and CEO Mike Mitchell

Every quarter the UCLA Anderson School of Management hosts the highly reputable (and influential) UCLA Anderson Forecast, an economic forecast for the U.S. and California. As an Advisory Board member of UCLA Extension’s Credit Analysis and Management Certificate Program, I was invited to attend the September 2016 Economic Outlook, a live presentation by the economists […]

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With the recent rise in bankruptcies, it is more important than ever before to have a handle on business to business (B2B) risk management. More and more fraudulent companies are emerging, as business lines are being blurred from start-up manufacturers operating from a garage, e-commerce “e-tailers” businesses that may or may not be legitimate. Because […]

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Abstract: Credit cards are the fastest growing payment form. But the payment form is the most expensive for suppliers, leading many to rollout surcharge programs to offset the majority of the card costs. The Supreme Court’s recent decision will settle the constitutionality of state no‐surcharge laws. For many suppliers, credit cards have not only become […]

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Dave Boudreau of Pacific Seafood

There’s an old proverb that there’s no substitute for experience. When dealing with an Industry Credit Group, as you may know, just because someone has experience doesn’t mean that they’re willing to share it for the overall good of the Group. However, if you’ve been to a Las Vegas Commercial Credit Group meeting over the […]

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One of the benefits of group membership is being able to access the anscers databank anytime and not only receive information from members of your group, but information from members outside of your group. Many groups share common customers, and being able to pull up an anscers.com report and see a trade line or alert […]

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Let’s say that you have placed your former customer for collection and your agency demands, as well as the local attorney, demands have not been successful. Your agency along with your attorney believe that litigation is your only option in hopes of being paid, provided that the amount due falls above your suit parameters. Had […]

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In certain instances, a mechanic’s lien filed by a contractor, subcontractor or material supplier can become either “improper” or “invalid” under relevant lien statutes, or “defective” on its face. In such cases, the owner is entitled to remove and/or discharge the mechanic’s lien so that the property is no longer burdened by it. Many states […]

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Happy Fall Everyone! I just got back from attending CMA’s Fall CreditScape in Sonoma, California. What a great experience in a beautiful setting. At the Conference, we heard from subject matter experts and practitioners. Here were some of my observations from the event. CMA President Mike Mitchell started off the conference with a session on […]

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CMA President and CEO Mike Mitchell

Thanks to all the credit practitioners, industry experts, and industry partners who participated in the many valuable conversations at CMA’s recent CreditScape Summit. Our goal was to create an interactive, collaborative learning environment, and I was so pleased with the high level of sharing among all participants throughout the two-day event.   I was equally […]

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Lien waivers and releases, which were once just a way for owners and general contractors to make sure they wouldn’t have to pay for the same work or material twice, are now became something much more broader affecting much more than just a mere mechanic’s lien rights. Mechanic’s liens (a.k.a. construction liens) are designed to […]

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The CreditScape Fall Summit, Powered by United TranzActions, an interactive learning seminar and workshop took place September 22-23 at the Doubletree by Hilton Sonoma. The event delivered the elements of a high-performing credit department, providing attendees with dozens of ideas to bring back to the office, according to preliminary survey results that were tabulated after […]

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How does an industry credit group get started, keep its original objectives and thrive? Take the case of 55-year-old CMA Group Underwater Sports. On July 12, 1961, representatives from Healthways, US Divers, Voit, Swimmaster and Sportsways held the first official meeting of the newly formed Underwater Sports Equipment Credit Group facilitated by Credit Management Association. These […]

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A mechanic’s lien (also known as construction lien, laborer’s lien, artisan’s lien, supplier’s lien, materialman’s lien, and professional’s lien) is a special security interest that may be acquired in property by someone who expends material, resources or labor working on that property, and is, generally, effective until the lien holder gets paid for services provided. […]

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CMA Thanks CreditScape Sponsors

Published on September 13, 2016 by in Credit News, Events

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CMA would like to send special thanks to top credit service providers who are sponsoring the upcoming CreditScape Fall Summit, powered by United TranzActions, September 22-23 at the Doubletree by Hilton Sonoma. Those companies are: United TranzActions www.UnitedTranzActions.com 800-858-5256 Services: Payment Processing, Credit Card Processing, Virtual Lockbox AGA Adjustments www.agaltd.com 888-496-1600 Services: Commercial collections Ansonia Credit […]

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The first word all Industry Credit Group facilitators are taught to listen for at a group meeting is WE, as in WE should all stop selling or WE should all put him on COD. This is the most severe of the Anti-Trust violations, and collusion like this can cost companies millions in lawsuits and fines. […]

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Hello everyone! I was thinking about an issue recently that affects all Credit and Collections professionals, when is the right time to place an account with a collection agency. Though I won’t be talking about Shakespeare (as the title of my blog suggests), I used the reference because I find myself pondering this question very […]

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At some point you were responsible for selecting a new outside collection agency (OCA) and started providing them with past due accounts for collection. Now, one of the executives in your company’s financial department wants to know how the OCA is doing. He wants you to justify your selection. What factors are you going to […]

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CMA President and CEO Mike Mitchell

As the Olympics wind down this week, I wonder if any of our CMA members did business with companies in Rio before or during the international games? Or more generally, how many members currently export to Brazil? This serves to remind us that international credit sales will continue to grow as global commerce continues to […]

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If you supply materials or labor to construction projects, make sure that you protect your company’s lien rights under the law. In doing so, remember that it is crucial to file liens properly and in a timely fashion. A Wisconsin contractor will serve 45 days in jail and will pay a $3,505.46 fine for wrongfully filing […]

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Attention Southern California construction-related companies: if you sell on job accounts, CMA has created an opportunity to meet with credit managers from other construction industry credit groups to discuss current jobs and common accounts. The meeting will take place Thursday, October 13 at 9:00am. Members of the Aluminum Suppliers, Electric, Glass and Metal, Wholesale Roofing, […]

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Following is an excerpt from my workshop at the upcoming CreditScape Summit and Workshops in Sonoma, CA, Sept. 22-23. I sincerely look forward to meeting many of you at the event to discuss this in much more detail. First let’s define the Order-to-Cash Cycle (O2CC). It can be defined in an 11-step process as follows: […]

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As credit managers in the journey to bring revenue to our organizations while monitoring the accounts receivable investment, we have many “detours” along the way. However, like any trip, there are opportunities that we can either recognize, ignore or perhaps not even realize when they come our way. Certainly the risk elements that so many […]

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A company’s cash flow is dependent on a lot more than just credit policies and collections.  Every credit professional plays a larger role than just managing these areas.  If you want to add real value to the total operation, you must understand the “Cash-to-Cash Cycle.”  How is the cash conversion cycle measured?  What are the […]

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We work in a “do more with less” world. Practitioners in the credit department are impacted more than most. Dedication to process improvement is the only way to achieve high-performance results in the face of ever-shrinking budgets. At CMA, we’ve had numerous conversations and phone calls from members who tell us that they are trying […]

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CMA is proud to make available the newly redesigned NACM National Trade Credit Report (NTCR) to its members. The report, which acts as the perfect complement to the major bureau reports, includes information from the majority of NACM affiliate members. The NTCR is especially excellent in industries such as: Construction, Steel, Metal and Aluminum, and […]

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For those credit professionals who are interested in implementing process improvements in their credit departments, striving for a high-performing credit operation, you won’t want to miss the CreditScape Fall Summit, powered by UTA, September 22-23, 2016 in Sonoma, CA. We work in a “do more with less” world. Practitioners in the CreditScape are impacted more […]

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Greetings CMA members! I can’t believe that we are in the middle of summer. Time sure flies. For this month’s blog I wanted to talk about our customers and techniques I use to build a relationship with them. Some of our customers drive us mad, some of our customers are fabulous and some are somewhere […]

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Sergey Garanyants

CMA is proud to announce the hiring of Sergey Garanyants to manage its Construction Forms Filing Services (CFFS) team and offerings in CMA’s North Las Vegas office. Sergey, who obtained his Juris Doctor Degree from Loyola University New Orleans – College of Law, Class of 2015, offers his law background to help companies protect their […]

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According to the American Bankruptcy Institute (ABI) data that was provided by Epiq Systems Inc. , total commercial filings during the first six months of the year (Jan. 1-June 30) increased 29 percent to 19,470 over the 15,071 total commercial filings during the same period in 2015. Commercial Chapter 11 filings also rose during the […]

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lorie mohs

One of the greatest benefits of joining an association is the offering of professional educational opportunities to advance its members’ knowledge. The July CMA Member of the Month is someone who has taken advantage of that knowledge, and in turn received her professional designation. In this past testing period, Lorie Mohs of American International Supply, […]

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CMA President and CEO Mike Mitchell

What if you could get payment experience directly from other suppliers like you from all over the country? That sounds like a job for Equifax, Experian, and Dun & Bradstreet. But what if some of that data is never provided to the large commercial bureaus? As valuable as those bureaus can be (and CMA proudly […]

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Finding companies that would fit in your industry credit group is not a difficult task. There are trade publications, mailing lists, associations and websites where you can input a company name and receive a list of that company’s competitors. The challenge is convincing an owner who has never been involved in a group to allow his credit manager to […]

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Greetings everyone! As you probably know by now, I am a huge proponent of education. I feel that every little nugget that I take away helps me to be a better credit professional and add to my skill set. I’ve achieved the CCE designation, and I try to attend every CMA or NACM event that […]

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House Small Business Committee Chairman Rep. Steve Chabot joined congressman Cresent Hardy for a small business roundtable on Monday, June 20, at the CMA North Las Vegas office. The audience of more than 20 business owners and local chambers of commerce discussed the increased cost of doing business that overreaching regulatory burdens have on our small […]

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CMA President and CEO Mike Mitchell

This morning, I delivered my quarterly webinar presentation, “Maximize Your CMA Membership,” which I present to our newest CMA members and credit professionals to help them learn about the myriad of resources a CMA membership has to offer. This morning, I started with an online poll, asking the participants, “What are the reasons you joined CMA?” […]

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AssociatedProduce CMA Party

Why do your competitors know of “high risk” accounts months before your company does? Perhaps they are in an Industry Credit Group! Credit Management Association’s Industry Credit Groups offer unique opportunities to network with leading credit professionals in your specific industry. Group members exchange valuable trade data and experiences on existing and prospective customers. CMA […]

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The CMA Las Vegas Office recently hosted an open house and networking event for nearly 50 Las Vegas-area credit managers, CMA Members and Board of Directors members, on May 20. The open house is an annual event with the sole purpose of allowing members to meet and network in an informal setting. Below are some […]

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It seems that each month, a different industry feels the pain of losing one or more of their big players. It started in the Electronics industry a few years with Circuit City, moved over to the Grocery chains, department stores and last month it hit the Sporting Goods industry with 2 majors closing their doors. […]

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Greetings! I hope everyone is having a good month. I was at an Industry Credit group meeting recently where I was thinking, nowadays everyone is concerned with saving money, minimizing expenses, etc…, so I decided to write this month’s blog on “How you can be a hero to your company.” As credit managers, we have […]

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In an effort to explain credit management to the next generation, CMA’s partner Quote 2 Cash Solutions LLC, represented by Robert Shultz (Partner) took part in a panel discussion and career fair at the UCLA Extension campus on May 14. Titled “Career Success in Accounting and Finance,” Shultz, one of three Panelists, emphasized the importance […]

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Christopher Ng, esq.

Last week, I came back from the American Bar Association Forum on Construction Law Annual Meeting in Nashville, Tennessee. On my last night there, my wife and I went to the Grand Ole Opry. One of the featured country artists that night asked the audience, “You know what happens when you play a country music record backwards? You get your […]

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survey skillset aggregate

Here is a follow up from my column last month, when I mentioned a survey to determine which core skills members feel are the most important to credit managers. First, I want to thank all of the 133 members who took the time to respond to the survey. Second, I wanted to share the results […]

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If you’re planning to attend the 2016 NACM Credit Congress in Las Vegas, June 12-15, one common product you’ll see at top vendor booths is CMA’s anscersX multibureau trade credit report, a single report that contains all the key elements about your customers’ paying habits needed to make most credit decisions. Some of the credit […]

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It’s been more than a year since the launch of the anscersX multibureau trade credit report, which offers credit managers a one-click look at credit scores of their customers from the three major credit reporting bureaus. Since the report was launched, we’ve listened to our users and are proud to announce some valuable additions to […]

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2016 CMA Board of Directors

On May 1, 2016, CMA announced its new Board of Directors for the 2016-2017 fiscal year. The Board is comprised of the following CMA members: Tracy Rosenbach, CCE (Chair), Silgan Containers LLC; Gent Culver, ICCE (Chair-Elect), IGT; Pamela Craik, CCE (Treasurer), McKesson; TJ (Tom) Nance, Walters Wholesale Electric; Joe Lucas, SRS; Hector Benitez, Equinix Inc.; […]

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Credit Reporting can be the lifeblood of a credit manager’s decisioning process, but not all credit reports are created equally. Different reports have different strengths, and it’s to your company’s advantage to use the right information to protect your company’s receivables. To educate you on these strengths, CMA is offering several webinars to help members […]

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Customers using credit cards to pay suppliers’ invoices continue to increase, whether driven by principal’s self-interest in points miles, corporate customer’s interest in improving cash flow through additional float, or card networks pressuring customers to use cards to pay suppliers. But credit cards are the most expensive payment channel because the interchange fees imposed by […]

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Greetings! I am excited and honored to serve as your new CMA Chairperson. For those of you who don’t know me I’ve been a credit manager for 20+ years and a CMA member since December 1995. The challenges I face at work are likely the same ones you do: trying to manage credit risk; doing […]

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I Am CMA, by Sherry Raposo

Published on April 27, 2016 by in I Am CMA, Member News

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I Am CMA, by Sherry Raposo

As a veteran credit manager of 30 years, Credit Management Association is an indispensable tool that I use for my career. As a Credit Manager, I believe you must always keep yourself and your staff educated in a constantly changing environment. I personally attend the CreditScape events, as well as other seminars and webinars throughout […]

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CMA’s Mission: Make a difference in credit department performance by helping credit professionals maximize cash flow and manage credit risk. I am always playing around with CMA’s mission statement. While it is seems impossible to fully capture everything that CMA does to support credit professionals and their teams, the above mission statement is true if […]

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Josh Poli, CBF, Intsel Steel

Congratulations to Josh Poli, CBF, of Intsel Steel West and Nannette Bringard, CBA, of Breakthru Beverage, who were named CMA Students of the Year at the recent CreditScape Summit and Annual Meeting. Nannette Bringard of Breakthru Beverage, who received the CBA Designation of Excellence, has been in the credit industry for 25+ years, where she […]

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Christopher Ng, esq.

Christopher Ng, esq., a partner of Gibbs Giden Locher Turner Senet & Wittbrodt LLP was named CMA Educator of the Year at the recent CreditScape Spring Summit and Annual Meeting. For those who know Mr. Ng, he is the consummate volunteer, instrumental in helping CMA members learn more about their rights and remedies. He has […]

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2016 CMA Mentor of the Year Alvin Moreno, MBA, of Nestle USA

  CMA Mentor of the Year Alvin Moreno, MBA, of Nestle USA, has 30 years of extensive experience in the credit industry.  He has three masters degrees and a six sigma green belt.  He is passionate about using sound credit and risk management principals to reduce risk.  He is always willing to guide his team and […]

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CMA 2016 Innovative Company of the Year SRS Distributing

It is important for CMA member companies to grow and be creative.  Finding ways to bridge the gap between credit and sales or the competition is key to success.  This year, CMA created an award to honor innovation in the credit management profession. Joe Lucas, and his company SRS Distributing, created an application to assist his sales team […]

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TC8A7824e

Tracy Rosenbach, Financial Services Manager for Silgan Containers, has been named 2016 CMA Credit Executive of the Year, at a ceremony which took place at the recent CreditScape Spring Summit and Annual Meeting, Powered by United TranzActions. This award is given to the credit professional who stands above others, who is willing to help out […]

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  What a year it has been and I can’t believe how fast the time went by… I was so happy to see the turnout to CMA’s Spring CreditScape this past week. Thank you to those people who were able to attend. If you weren’t able to make it in March, please make sure you […]

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Mike Puccinelli of Equinix addresses the crowd at the opening session of the Spring 2016 CreditScape.

The CreditScape Spring Summit and Annual Meeting, Powered by United TranzActions, an interactive learning seminar and workshop which took place March 24-25 at the Island Hotel Newport Beach, was a huge success, according to preliminary survey results that were tabulated after the event. With the common theme of “the elements of an efficient digital credit department,” attendees […]

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The March CMA Member of the Month is a company which benefits by simply utilizing the services that CMA offers. EMJ Metals has been an active A/R information contributor, and its staff are genuinely great to work and speak with. EMJ also uses CMA’s reports and other CMA services. EMJ Metals is one of CMA’s […]

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CMA President and CEO Mike Mitchell

CMA is proud to host the CreditScape Spring Summit 2016 next week in Newport Beach, with a significant focus on how technology can be leveraged to improve the efficiency and effectiveness of credit operations. Regardless of whether you are attending the event, we’d like to get a baseline for how much automation is being utilized […]

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We are just barely into the year 2016 and already I am hearing excuses as to why the credit manager cannot attend the industry credit group meetings to which they belong. They range from the receptionist is out to my controller wants me to stay and call customers. Attending credit meetings provide your best Return […]

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Dear CMA Member, I’d like to share some exciting news with you: CMA is moving its headquarters to Glendale! Our new address will be 111 North Maryland Ave., Ste. 300, Glendale, CA 91206, effective March 16. Our P.O. Box address (P.O. Box 7740, Burbank CA 91510-7740) and phone number (818-972-5300) will remain the same. Our […]

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Year after year, as we go through our careers, we are always looking for ways to improve ourselves and advance in our professions. I know for me, I got complacent with my job and quite frankly I didn’t know where to go and or who to turn to. My luck changed when I ran into […]

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Rich Swanson, USFCS Pacific South Region, and Mike Mitchell, CAE, President & CEO, CMA (Credit Management Association) sign the MOA at the CreditScape Conference at the Palms Hotel, Las Vegas on Thursday, October 16, 2014.

Companies cannot ignore the fact that there is a whole world out there to sell to, and despite thct that current global economic conditions do not favor U.S. exports, there are tremendous opportunities for companies that can and have figured out how to sell to foreign markets on favorable terms. Global commerce is more than […]

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Alexis Scott, Maltby Electric

An active participant in an Industry Credit Group is someone who attends meetings, shares best practices for the good of those in the group, submits their reports and gets useful information out of the meetings that they can take back to the office and make informed business decisions based on that information. Active participation is […]

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Yesterday I mentioned that I’d be listing several technologies I use that make my job easier. These are all things that I don’t have to call the I.T. department to install for me. These tech tools are easy to learn, easy to use, super helpful in the credit and collection department, make you look good, […]

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Why is it that credit, especially commercial credit, always seems to get the short end of the stick when it comes to resources? Why does it seem just the opposite for sales and marketing? Why do they always get the newest equipment, the coolest gadgets, the fancy business cards, even the latest version of Microsoft […]

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Define the Project Purpose and Scope? It is Not all about the Technology Any software or automation improvement addresses defined business objectives that impact multiple areas within the company. In order to pull off these changes effectively all stakeholders affected should be aware of and involved in the coming changes. Depending on the project and […]

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Today’s Business Reality: In today’s rough and tumble business environment the need for expense management, working capital and liquidity are key CEO and CFO concerns. Gone are the days of ready access to financing and smooth collection of accounts receivables. Timely management information must be available showing how the business is doing and where the […]

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These are interesting and challenging times. With the digital revolution, many process improvements have completely changed the way business is done. There is so much more information available now than ever before in assigning business credit that it is difficult to stay up on the latest trends and best practices to make sure that your […]

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Now that we have all made our “New Years resolutions,” make sure you don’t drop the ball on your professional goals. Maybe you would like to improve your own personal skill set in your organization. Or perhaps you want your team to get up-to-date with the latest credit training / information in the market place. […]

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  CMA Event to Offer 360-Degree Overview of the Elements of an Efficient Digital Credit Department, March 24-25, 2016. BURBANK, CA (January 21, 2016)–Credit Management Association (CMA) is collaborating with payment processing solutions partner United TranzActions (UTA) to educate credit professionals with a complete overview of the elements that make up an efficient digital credit […]

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Jim Morrow - I AM CMA

CMA, along with the members of the Southern California Electric Group, would like to extend warmest wishes to longtime group member Jim Morrow who will be retiring at the end of January. Jim has been a valued group member for 25 years and in the Construction Industry for over 30 years. He served numerous terms […]

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Last year, under the leadership of Alvin Moreno of Nestle Inc., CMA launched the Supplier Risk Credit Group, a Best Practices industry exchange group for those who have been assigned the task of vetting their vendors or for those credit managers who wished to enhance their position at their company by learning this job. Who […]

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MMitchell2

Like many of you, I made a number of New Year’s resolutions, and like many of you, I’ve already broken several (perhaps a 5-day-a-week commitment to go to the gym when it opens at 5 am was overly ambitious). At CMA, we have resolved to make mission and values a priority for this year and […]

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Consider this scenario: your boss tells you, the credit manager, that he/she’s just sold a palletload of your company’s widgets to a customer in a foreign country, and that you need to just “make it work and collect the money.” Sound familiar? We hear examples like that one over and over from our clients. So […]

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To some, January 1st is like the first day of school. Everything starts out fresh and clean (even though I know many of your fiscal years start at different times of the year). For those group members who attend and contribute regularly, the beginning of the year is just a continuation of what you have […]

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Ross Cirrincione, Ganahl Lumber

The dictionary definition of a mentor is someone who teaches or gives help and advice to a less experienced and often younger person, someone who is a trusted counselor or guide in developing a career path. The January CMA Member of the Month is someone who defines the word “MENTOR,” whose personal leadership and knowledge of […]

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The CMA Nominating Committee is now accepting nominations and applications for service on the 2016-2017 Board of Directors. If you would like to nominate a candidate for service, or you are interested in applying for a Director position directly, please complete a Candidate Nomination or Application form and return it to CMA by January 29, […]

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Yes, it’s that time of year again and it’s hard to believe another year has passed us by. I hope everyone enjoyed spending time with their families and relatives over the holiday season. As we start 2016, everyone always asks “Have you made your New Year’s resolutions yet?” Or “What are your New Year’s resolutions […]

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CMA Holiday Hours

Published on December 22, 2015 by in Credit News, Member News

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In an effort to allow for our staff to spend time with their families during the holiday season, the CMA offices will be closed Christmas Eve and Christmas Day, and we’ll be open until noon on New Year’s Eve and closed New Year’s day. The office will be open during normal hours Monday through Friday on […]

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Over the last 5 years, I have written approximately 55 newsletters preaching the value of Industry Credit Groups and encouraging your participation. I do this because I believe that a credit group is the single most valuable resource a credit manager can have. In the spirit of giving, Groups give you valuable data that many […]

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For construction-related businesses, filing preliminary notices, intent to liens and mechanics liens, and more, can be a necessary, but tedious and time-intensive process. CMA’s Construction Forms Filing Service offers assistance with helping companies ensure future mechanics liens rights. In order to showcase some of these services and inform our customers, we invite you to join […]

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Many of CMA’s members have reported that a growing problem in their companies seems to be their ability to receive trade credit related emails through their email spam filters. It seems that an increasing number of wanted emails from customers, creditors, trade groups such as Credit Management Association and others aren’t being received because IT […]

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At CMA, we love our members, and want to recognize our engaged members, those who utilize our services, actively participate in Industry Credit Group meetings and answer RFIs, submit their data to the NACM database, inspire other credit managers by mentoring or even providing ideas about best practices their companies use, or furthering their own […]

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I am CMA, by Tracy Rosenbach of Silgan Containers

“Being a member of CMA has been a great experience for me. I look to the Association for education and networking opportunities. The webinars offered are such a wonderful example of efficiency. There is minimal outlay of resources for maximum benefit. I also attended a one-day session on international credit lead by Eddy Sumar which […]

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The NACM professional certification program, sponsored by the National Association of Credit Management, has helped define and establish professional standards in this demanding and rapidly changing field, and fosters recognition of those individuals who possess special expertise. Among credit management professionals, the professional certification program is respected and appreciated. Not only is participation in the […]

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Michael Fenner, CMA Chairman of the Board of Directors

I hope everyone enjoyed their time away from the daily grind and that you were able to be with your family this Thanksgiving season. As I write this blog, I was thinking that we all like to give around the holidays, to our families, friends, the community etc. In 2007, Credit Management Association awarded me […]

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MMitchell2

The holidays are a time to reflect on the past year, and an opportunity to evaluate how successful CMA has been in accomplishing our goals this year. With Thanksgiving quickly approaching, your CMA staff has listed a number of things we can be thankful for. First and foremost, we’re thankful for you, our members, who […]

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There’s a lot that’s bundled in the $99 a month Industry Credit Group dues that group members pay. But, for sake of argument, let’s pretend for a moment that CMA unbundled those items and that you had to pay for each of those benefits separately. Many service providers, including CMA, have weighed the advantages of an […]

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Note: this is one in a series of international blogs to help credit managers learn how to assess risk in foreign countries and expand their potential customer base. As a consultant, NaviTrade is approached by companies on a regular basis asking for our assistance in developing and implementing financing programs for their international business. Sometimes […]

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Anne Mattson, Credit Manager, Tropitone

“‘I am CMA’ covers a wide array of Why I will continue to support CMA with my membership and volunteer as a committee member. CMA allows me 24-hour access to information on their website. I use their Encyclopedia of Credit as a tool for educating my staff on all aspects of credit, Bankruptcy laws, credit […]

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Buddy Baker

Note: this is one in a series of international blogs to help credit managers learn how to assess risk in foreign countries and expand their potential customer base. Most CMA members don’t know me. I don’t make it to many CMA activities because I live in Chicago. But about a year ago, I joined CMA […]

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david harlow

Note: this is one in a series of international blogs to help credit managers learn how to assess risk in foreign countries and expand their potential customer base. A Foreign-Trade Zone is a secure, access-restricted, Customs & Border Protection privileged area in or near a U.S. port of entry where merchandise both foreign and domestic […]

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Several international-themed webinars have been scheduled for early December in an effort to get CMA members to think globally. The webinars, which will run 30 minutes each and are free for CMA members to attend, will take place December 1-3 at 9:00 AM PST. Descriptions for the webinars (and registration information) can be found at […]

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Wow…it’s hard to believe the holidays are just around the corner. We all know this time of the year we need to be more vigilant in regard to protecting our assets. I wanted to take a few minutes and list some bullet points to think about so you can share with your teams. I don’t […]

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CreditScape Spring Summit

Attendees of the 2016 Spring CreditScape Summit and Annual Meeting, which takes place March 24-25, 2016 at the Island Hotel in Newport Beach, will learn about the efficient digital credit department, according to CMA president and CEO Mike Mitchell. “We listened to feedback from Fall CreditScape attendees and members, and the survey results overwhelmingly suggested […]

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How can you play and get paid in the global marketplace? Over the last two years, CMA has been exploring how member companies can grow export sales using a variety of credit and trade finance resources to mitigate the risk of selling into other countries. Today, I am attending Discover Global Markets, a two-day export […]

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This is part 2 of a 2-part series on Order to Cash functions. Part 1 of the series can be seen here. Part 2  Outsourcing is not easy. It requires planning and tight partnering between the provider and the client. To be successful critical challenges must be overcome. All the processes related to the outsourced functions […]

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This is part 1 of a 2-part series on this topic. Read part 2 here. Part 1: Seven Advantages to Consider Overview: Many companies consider outsourcing all or part of the order-to-cash process as a cost-effective alternative to retaining internal staff and infrastructure improvements. This is not a decision to be taken lightly. It requires a […]

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Jim Morrow - I AM CMA

“As a longtime CMA member, there are two services that I really value. The monthly credit exchange meetings from the Industry Credit Groups provide very valuable information. The accounts discussed may not be on your radar the day of the meeting but down the road a day, a week, or a month, you will have […]

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Darrell Horton, CICP

CMA member (and former Chairman of the Board of Directors) Darrell Horton, CICP, of Aristocrat Inc. has announced his candidacy for the NACM National Board of Directors. Ballots for the NACM National Board will be sent out to all CMA members beginning today Monday October 12. If you didn’t receive your ballot, contact us at […]

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All too often our members tell us that they want to take advantage of benefits offered by CMA, but they are not in the budget. For companies on a calendar fiscal year, here’s your opportunity to begin thinking about those budgetworthy benefits for 2016. Even if your next fiscal year extends well into 2016, it’s […]

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— Expanded Two-Day Education Summit will be held March 24-25, 2016 in Newport Beach– On the heels of its successful inaugural CreditScape Fall Summit in Las Vegas, Credit Management Association (CMA) has announced plans for an expanded Annual Meeting, which will include two days of focused credit management best practices training and workshops to help […]

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"Speed networking" event allowed attendees to discover services that can help them "prevent collections" at the 2015 CreditScape Fall Summit.

The CreditScape Fall Summit, an interactive learning seminar and workshop which took place September 17-18 at the Tropicana Las Vegas, was a success, according to preliminary survey results that were tabulated after the event. Among the feedback received: “What key takeaways did I get? There were too many to list. There were takeaways from every […]

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Submitting your company’s full A/R has been talked about quite a bit this summer. There is a reason for that…it’s important. I wanted to take a minute to point out the value and personally ask for your support in this request. You know, the more companies that contribute, the more people that will benefit. If you […]

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CMA, through the input of its Membership Committee, has launched a new campaign to allow members to share the most valuable aspects of their membership with CMA members. Titled “I Am CMA,” the series will explore CMA’s different programs and services and how they have helped members. The first blog will appear at CreditManagementAssociation.org in […]

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Negotiation is not a contest to see who can prevail. It is the “art” of getting to the point where two parties can agree on critical concerns. It encompasses employing core negotiation principles, the use of applicable strategies addressing the situation, focus on specific objectives, having a fallback position and, if all else fails, knowing […]

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Pepsico joins Supplier Risk Group

Published on September 23, 2015 by in Articles, Member News

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Pepsico

Pepsico is the latest company to join CMA’s Supplier Risk Management Group. The Group, which is one of 60 Industry Credit Groups that CMA offers, provides resources for learning the best practices and techniques to evaluate your suppliers. Pepsico joins other participants in the group including Nestle USA, Aryzta, Ventura Foods, Silgan Containers, and others. […]

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The Wall Street Journal reports that credit card use in the B2B space continues to increase as a preferred payment channel for customers. Suppliers accepting cards in the B2B space commonly receive payment through card not present forms, whether through payment portal, email, fax or over the phone. For those suppliers that accept cards in […]

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With the NFL season officially underway, let’s take a moment to explore what Accounts Receivable departments can learn from coaches, especially when it comes to the season’s biggest game changer: analytics. As a credit and collections professional, take a look at the metrics you’re currently tracking. Throughout my years as a consultative resource for AR […]

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Recently, one of my Industry Credit Groups experienced 3 bankruptcies in less than 48 hours. One of these was an East Coast account that only 2 members were selling with minimal exposure so their losses were small. The other 2 were long-established accounts. Since I always preach that the 1st alert posted should never be […]

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Dear CMA Member, A few months ago, I requested additional support for the NACM national trade credit report (NTCR) in the form of accounts receivable data contributions from our members. I am happy to report that we have 8 new contributors and are working with other members that have expressed interest in contributing. Currently, there […]

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  CMA Congratulates Recent NACM-Certified Professionals Several CMA member individuals recently passed their NACM-certified professional certification exam, demonstrating standards of professional excellence. BURBANK, CA (September 2, 2015)–The NACM professional certification program, sponsored by the National Association of Credit Management, has helped define and establish professional standards in this demanding and rapidly changing field, and fosters […]

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As August winds down and your teams are returning from their summer vacations hopefully, things are returning back to normal. This may now give you the opportunity to review the services you currently use in your credit departments today. As our vehicles need tune-ups so do our credit departments from time to time. As an […]

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Michael Dennis

Creditors are frequently asked to provide credit references. Doing so correctly protects customer as well as the creditor. The following are some do’s and don’ts guidelines for the exchange of credit information: Don’t share anything except factual information [data you can prove is correct] Never ever discuss your future intentions, and don’t ask about the […]

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In the upcoming meeting in September in Las Vegas, I plan to explore why, when and how attendees are using social security numbers they request on their credit applications. My assumption is they use Social Security Numbers (SSNs) to obtain consumer credit reports which become part of the decision process about extending credit B2B to […]

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In today’s business world, virtually every department in every company uses analytics to create efficiencies, make better decisions, and improve results. For example, a sales manager is no longer basing the sales team’s success solely on the number of sales made—that person is utilizing technology that looks at a number of metrics beyond those final […]

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Penalties for violations of applicable federal or state antitrust laws can include fines, imprisonment, and liability for up to triple damages. How do antitrust laws affect day-to-day credit decision making and business activities? To what extent is pricing and payment terms subject to U.S. antitrust laws? Is it a violation of one or more antitrust […]

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Let’s assume you have received and reviewed and rejected a request for open account terms from an applicant company. What would you do if that applicant called and demanded to know the specific reason for your decision? Would you: Ignore the request, or Might you offer a response such as this: “Your company does not […]

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Some of you remember the great Jimmy Stewart movie, “It’s a Wonderful Life,” in which he envisions what life would have been like if he wasn’t born and its effect on his loved ones. At the conclusion, he is thrilled that it was only a dream and realized how good he actually had it. Consider […]

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In business-to-business credit granting, can the credit department withdraw or reduce open account terms at any time for any reason or for no reason? I think most people would say ‘Yes’. In my opinion, the answer is ‘Maybe’. For example: You cannot reduce or withdraw open account terms if the decision to do so is […]

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Debt collections fall broadly into two categories: Consumer collections, and Commercial collections. Consumer collections involve collection activities between a business and a consumer. Consumer collections are highly regulated. These laws are intended to protect consumers from overly aggressive or deceptive practices used against inexperienced and unsophisticated consumers. Commercial collection deals with debts owed by one […]

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Thank you, Dina Amadril!

Published on August 5, 2015 by in Articles, Member News

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IMG_8100e

CMA management and staff would like to say “Thank You” to longtime Credit Management Association staff member Dina Amadril for her 25-plus years of service with CMA. Dina recently left CMA to pursue her passion, making ice cream at her new business, the Long Beach Creamery in Long Beach, CA. During her time at CMA, she […]

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As a 25-year veteran of the Credit and Collections industry and now with a primary focus in third-party collections, one of the most frequent discussions I have recently had with both collection industry peers, clients and prospects is what is the appropriate third-party collection placement strategy for a B2B company?  What constitutes serious delinquency? How long […]

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As we are all busy at our desks this summer with increased sales, dealing with coverage issues due to family summer vacations, etc., let’s take a minute to think about where we are all at with our current positions. Don’t we all want to stay up-to-date with the latest best practices in collections? Or maybe […]

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Customers in the B2B space are increasingly using credit cards to pay supplier invoices. The upside for the cardholder and paying customer is the 30 extra days to pay the cardholder statement that includes the supplier’s invoice. Cards also reduce paperwork and allow the customer to eliminate the time and cost of processing A/P checks. […]

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What should you do when you receive a check from a customer for an amount less than your total claim, but the check is marked with a “payment in full” or similar restrictive notation? Should you return the check to the debtor? Or can you simply cross out the “payment in full” language, deposit the […]

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When someone signs a contract to do business with your company, you allow them to do so with the expectation that they will pay you. In the U.S., there are laws that help protect your assets to ensure that the contract is enforceable, but what happens when you’re dealing with foreign nations? Are there resources […]

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Traditionally, debt collection involved little more than picking up the phone and convincing the debtor why they need to pay for the products/services sooner rather than later. Today, credit and collection professionals are being asked to adopt more sophisticated techniques. One of the newer techniques utilizes predictive analytics to create collection management strategies. Predictive analytics […]

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In my 20+ year career as a collector, I’ve learned that there are psychological advantages you have collecting your past dues that can separate you from the hundreds of other collectors trying to collect money from a delinquent account. From experience, I’ve developed a six-step process to improve my own collection techniques that does not […]

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Can anyone sign a contract? Most people agree the answer to this question is No. For example, most people acknowledge that a Minor [someone under 18] cannot sign a valid, enforceable contract. So… who can sign a valid, enforceable contract on behalf of a customer? More specifically, who can sign a valid credit application on […]

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At CMA, we are so excited about the CreditScape program we’ve got planned for you, we wanted to give everyone a sneak peak at what you’ll be talking about. All next week, CMA will publish a series of briefs from thought leaders who will be featured at the Summit — Chris Rios, Bart Frankel, Scott […]

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by Matt Fluegge, Vantiv You may have heard there’s a change coming to the way many businesses accept card payments. The U.S. is in the process of transitioning away from the magnetic stripe cards we’re all familiar with, and moving toward installing small microchips into the cards – also known as chip-and-sign. If you’ve already upgraded […]

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The CreditScape Fall Summit, September 17-18, 2015 at Tropicana Las Vegas, offers a 360-degree look into the entire collections process, focusing on best practices and real-world case studies with the best and brightest practitioners in credit and collections. Here are some highlights of the sessions and workshops at the Summit. The full schedule, along with […]

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‘Collections,’ ‘collectors,’ ‘collection agencies,’ ‘collection attorneys’: words that evoke strong emotions, sometimes even terror, in the hearts of uninformed debtors. Robocalls, automatic dialers, dialing for money, calling centers, SMS, texting, e-mailing, invoicing, phone calls, and personal visits—some of the avenues that companies pursue to collect their precious asset known as accounts receivable. When we look […]

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By Marcel Wiedenbrugge It must have been about 13 years ago that I was spending a long weekend with my scuba diving buddies. I remember one evening, I had a discussion about the stupidity of many people working in customer service and how they annoyed me. “Every time I explain something to them, it seems […]

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Larry Convoy, lead group facilitator

To change successful formulas or brands takes courage. Sometimes it works (Datsun becoming Nissan), sometimes it doesn’t (remember the “New Coca Cola”?). But in this current environment, where you can close or lose a multi-million dollar deal by touching an app on your phone, being passive will leave you behind the crowd. For that reason, […]

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CMA President and CEO Mike Mitchell

  Most CMA members are familiar with the NACM National Trade Credit Report, or NTCR. CMA has been a proud supporter of the NTCR program since its inception, aggregating trade information from NACM members across the U.S. The result has been a unique credit report product that you can only access as an NACM member. What […]

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Michael C. Dennis

Many companies are interested in concentrating on core competencies and looking for ways to outsource so-called “non-core functions” including certain credit and collection functions. The simple truth is that any function or department or position is a candidate for outsourcing if the third-party service provider can convince the company that: 1. The work can be […]

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Michael C. Dennis

In a recent post on LinkedIn, a question was asked about If, When and Why B2B creditors such as CMA members request or require Social Security Numbers from credit applicants. (https://www.linkedin.com/grp/post/2412088-6014193760244690945?trk=groups-post-b-title) At the time, I posted two responses in which I posed questions for CMA members in connection with the laws governing the use and […]

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Michael Fenner, CMA Chairman of the Board of Directors

Are you looking for a way to be more successful and become more knowledgeable? Have you ever thought about making yourself more valuable at your current job or expand your career opportunities? Would you like to have a level of respect among your colleagues? How about being the best you can be at your current […]

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CreditScape Fall Summit Logo

Registration is now open for the 2015 CreditScape Fall Summit, which will focus solely on improving attendees’ collection practices. The conference, a collaboration with commercial collection partner AG Adjustments (AGA), takes place September 17-18, 2015 at the newly renovated Tropicana Hotel on the Las Vegas Strip, featuring two days of hands-on workshop training, expert practical […]

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I am really excited about our newest program, the CreditScape Fall Summit, focusing solely on Collections. First of all, I have to thank all of our members who participated in the CreditScape program development survey. We have received almost 100 responses from you with very valuable feedback on the topics and challenges you feel are […]

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Michael C. Dennis

A bad debt can ruin a good day. A bad debt is any debt that cannot be collected. Bad debt write-offs are a cost of doing business on open account terms. No matter how carefully the credit department reviews existing customers and new applicants, such losses are inevitable. Bad debt losses are a cost of […]

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What are the benefits of contributing your company’s full A/R to CMA?

  Are you looking for an additional incentive to get your slower-paying customers to pay faster? Here’s one more: by submitting your accounts receivable data to Credit Management Association, you can positively (or negatively) affect your customer’s payment history, as the information is aggregated safely and securely with all other participating NACM affiliate information into […]

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Michael C. Dennis

Even the most experienced credit professional can become a better risk manager. From the novice to the professional, learning new skills is crucial to ensuring that the risks of late payment or customer bankruptcy are mitigated. These simple tips are worth considering: Expect to Find Something Negative in each Customer Financial Statement You See Perform […]

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After having dialogue with a customer, have you ever thought, “Wow…wasn’t that a great conversation?” Have you ever hung up the phone and said, “She was so nice.” And maybe you have said, “We really, really get along.” Or on the contrary, how many times have you said, “What did I say to irritate that […]

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CMA President Mike Mitchell

CMA is proud to announce that it is collaborating with commercial collection partner AG Adjustments (AGA) to bring credit professionals an entirely new experience in collection and A/R management training. The CreditScape Fall Summit, which takes place September 17-18, 2015 at the newly renovated Tropicana Hotel on the Las Vegas Strip, features two days of […]

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Change is Good, by Larry Convoy

Published on May 26, 2015 by in Articles

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As we started CMA’s new fiscal year May 1, we began the annual ritual of passing the torch of group leadership on to new members. We thank those of you who participate in the Industry Credit Groups, either on their leadership subgroups or as an active participant in the group. This year holds many of […]

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CMA President Mike Mitchell

I have always been a big proponent of continuing education. My degree programs gave me the opportunity to serve in my current executive role at CMA, and earning my Certified Association Executive (CAE) designation helped me continue to grow into this complex management and leadership role. Having spent the last 15 years working closely with […]

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Did you know that the CMA staff has dozens of years of credit and collections knowledge that is available for free to members? If you haven’t called CMA lately, you should call the association’s experts to ask your questions about the construction services industry and construction forms filing (led by Amber Jackson, 702-259-2622); credit reports […]

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