CreditScape Spring Summit Helps Identify and Prepare For Change in Credit

The CreditScape Spring Summit, Powered by United TranzActions, helped attendees uncover areas in their company’s credit operations where they could help implement change in their credit operations to improve the performance of their department. The event was an interactive learning seminar and workshop, which took place April 4 and 5 at the Hyatt Regency Orange County.

Based on the preliminary results of the post-event survey, attendees said they were provided with dozens of ideas to bring back to the office.

“This is an excellent opportunity to evaluate best practices and learn how to implement within your credit and finance team,” said Melissa Kobus, Assistant Director of Credit for Walters Wholesale Electric.

With the common theme of “dealing with change in the credit department,” attendees commented that the sessions met or exceeded their expectations, with every attendee who responded to the survey commenting that they would likely recommend CreditScape to a colleague.

CreditScape gave attendees insights on using social media to track their delinquent customers, tips on automation and how robotic process integration (RPI) will change the credit function in the near future, customer terms pushback assistance, preference claims, customer service tips, credit card surcharge strategies, reading and understanding your customer’s financial data, and a lot more.

Thanks to the attendees, sponsors and CMA members for their support of the event, and we look forward to having you at the next one in 2019!

Here are some photos from the event:

Bob Shultz addresses the audience at the 2018 CreditScape Spring Summit, powered by United TranzActions.
Keynote speaker Joel Block talks about managing change with the audience.
What would an event be without a selfie with keynote speaker Joel Block?
Eddy Sumar gives tips on good customer service techniques during one of the breakout sessions at the event.
Popular speaker Christopher Ng, Esq., updates the audience on construction law changes in California.
CMA Chairman Gent Culver addresses the crowd at the membership luncheon at CreditScape.