Nine Key Questions to Ask Yourself Before Putting Together an Improvement Plan

Editor’s note: The following article originally appeared in Credit Today, the leading publication for the credit professional, a CMA Partner. Click here for Special CMA Member $10 Trial!

  1. How does the credit department fit into the bigger corporate picture?
  2. Why are customers calling you?
  3. What are your ideal service-level objectives?
  4. What does it cost to run your department for one hour?
  5. Are your employees happy?
  6. What does the future look like in 12 to 18 months?
  7. How does existing and new technology affect your department?
  8. What’s your disaster recovery plan?
  9. What are your three most important improvement initiatives?

This article originally appeared in Credit Today, the leading publication for the credit professional.
Click here for Special CMA Member $10 Trial!