Coming Soon: How to Know That Your Credit Department Processes Are Efficient

These are interesting and challenging times. With the digital revolution, many process improvements have completely changed the way business is done. There is so much more information available now than ever before in assigning business credit that it is difficult to stay up on the latest trends and best practices to make sure that your department (and you!) are doing things as efficiently as possible with the available tools.

At CMA, we’ve had numerous conversations and phone calls from members who tell us that they are trying to do more with less, or that their departments have been downsized. As a response to those conversations, CMA has created an event that is designed to help credit managers with all levels of experience and expertise to leverage the knowledge and experiences of practitioners who have implemented elements of an efficient digital credit department, with a complete 360-degree overview of why, when and how to implement those elements to make your department run more efficiently.

The 2016 CreditScape Spring Summit and Annual Meeting, powered by United TranzActions, will feature two days of workshop training, expert practical and legal advice, and networking with other credit professionals. The goal of CreditScape is to provide an opportunity for credit practitioners at all levels of experience and expertise to come together to solve problems and provide solutions for their real-world issues they face at work.

Next week, two of our panel moderators for the event, Robert Shultz and Michelle Herman, will be guest blogging about the reasons why you need to at least consider implementing the elements of the digital credit department, but specifically the WHY, WHEN and HOW to implement, including how to justify the need to your management, select a third-party vendor, the types of problems that digital applications can solve, and more.

We invite you to join Robert and Michelle at the Spring CreditScape Summit and Annual Meeting, March 24-25, 2016 at the Island Hotel in Newport Beach (or view the website at , and to read their blogs, as the information you’ll receive can help you save time and resources in the long run.

What elements of the digital credit department are you the most interested in learning about? We welcome your feedback.

Read the other posts in this series here:

2 Replies to “Coming Soon: How to Know That Your Credit Department Processes Are Efficient”

  1. What does it mean to be “digitized”?

    How is this different from standard practices today?
    How does this affect the application?
    The invoicing?
    The statements?
    Need more info on basics for this understanding.

  2. Maria, excellent questions. More resources are available today than ever to use software driven tools to accomplish all the things you have listed. Company websites allowing customers to complete a credit application electronically, electronic billing methods, credit evaluation and scoring tools, collections tools that enable the user to prioritize contacts and minimize manual effort.
    At Creditscape we will be exchanging information and ideas on the opportunities to use these tools, how to justify the implementation costs, how to choose among a growing field of vendor choices and how to get the maximum use from them.

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