It occurred to me while watching Kentucky annihilate another opponent on their way to a possible NCAA title, that there are many similarities between a championship basketball team and a successful Industry Credit Group.
Both need a strong point guard, someone to lead the meeting, keep it focused and moving forward and keep all players or attendees engaged and contributing. This person must be able to bring the topic back when it gets off track yet not dominate the ball or conversation.
Each must have a big man or major company to go to when the offense is sputtering. This person has all the tools and resources to take the pressure off the other members simply because of the size of their company and their customer base. Just like LeBron James can take control of a game for an extended period of time, this credit representative can go on a run during the account and Best Practices discussion.
Teams and groups need veterans to remind us of the past and to not repeat mistakes. Most groups have a historian who remembers the risky accounts from when they stuck a member 3 Businesses ago. When the pressure is on, they come through.
Both also need a strong bench, role players who will do their job every game or meeting. For a group, it means contributing, entering alerts, RFI’s and attending every meeting prepared and willing to play any position required. Over the years, I have seen many role players develop into stars.
And finally, they both need a coach or facilitator to make sure they are organized, in their correct spot on the court at the appropriate time and work as a team
For in credit like sports, you are expected to win, and losing or LOSSES are not acceptable.