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Sometimes brevity is best.

Most accounts payable clerks receive more voice mail messages than they can (or are willing to) respond to.  When making a call, if you must leave a message, make it a good one!   Your message should be clear and unambiguous.  You should indicate that your message is urgent.  Be sure to say that it is essential that they respond immediately to your important message.

Your time is valuable. So is that of your customers and co-workers. Keep that in mind.

What are your best tips to get your messages heard and responded to?

Michael is the author of the Encyclopedia of Credit (www.encyclopediaofcredit.com), a free, fast, internet resource for credit and collection professionals.  He is a consultant, and the author of “Credit and Collection Forms and Procedures Manual” as well as a frequent instructor at CMA-sponsored educational events.  He can be contacted at 949-584-9685.

One Response to “Make it a Good One!, by Michael C. Dennis”

  1. ANNE MATTSON says:

    If I have left several messages, e-mails and faxes I leave a final message that due to the non-responsiveness I am going to assume I’m contacting the incorrect party, therefore I’m going to contact the CFO and ask for assistance.
    100% of these calls have had an immediate response.

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