Looking back, I believe that one of the mistakes I made when interviewing for collectors was to focus too much attention on experience and talent, and not enough on other attributes of candidates including: trainability, enthusiasm and work ethic.
Why? Because I equated ‘more experienced’ with ‘better at their job.’ I don’t think I am alone in making this mistake.
More experience is not always better. Five years of collection experience can be either: (a) 5 years of constant learning involving new and progressively more challenging assignments in business debt collection, or (b) One year of experience involving mind-numbingly boring, repetitive, unchallenging work repeated 5 times.
Please consider this suggestion: The next time you are hiring, think about these factors at least as much as you consider an applicant’s related work experience: Attitude, Aptitude, Enthusiasm, Personality and Work Ethic. This is what I plan to do.
What are your thoughts?
Michael C. Dennis is a key contributor to the Encyclopedia of Credit, a free, online resource for Credit and Collection professionals: www.encyclopediaofcredit.com