If your answer is Yes, do you consider this to be multitasking? I believe multitasking is impossible. If you disagree, try this simple experiment: Can you: Add 8+13+9 and spell the name of your first pet at the same time. If you can, you are capable of multitasking. Here is a work example: Can you type a final demand notice and give your full attention to a difficult negotiation with a seriously delinquent debtor at the same time?
What most or all of us do every day is not multitasking. It involves managing multiple, competing priorities. In my opinion, the keys to doing so successfully include:
- Keeping track of the tasks you are required to perform/complete
- Prioritizing these tasks
- Spending the appropriate amount of time on each task
- Delegating work whenever possible
- Making sure nothing gets missed
- Finding appropriate ways to cope with the stress associated with managing multiple priorities
- Helping subordinates and co-workers understand how to prioritize this type of work
- Documenting your successes, and learning from your failures
The first step is often overlooked, but it is the most important step for any member of the credit team. The first step is to make certain that you and you manager agree what you top priorities are.
Once this is resolved, your goal of managing multiple, competing priorities will be easier.
If you establish your own priorities, please consider this question: How do you know you are right?
So, do you multitask or do you handle multiple priorities?
Michael Dennis’ Covering Credit Commentary. Michael’s website is www.coveringcredit.com.
The opinions presented are those of the author. The opinions and recommendations do not necessarily reflect the views of CMA, or their Officers and Directors. Readers are encouraged to evaluate any suggestions or recommendations made, and accept and adopt only those concepts that make sense to them.