Change in the workplace is both inevitable and unavoidable. Change can be positive or negative. For example, if your job is being outsourced the change, from your point of view, is negative. However, some changes can have a positive impact on the credit function. Some changes foster and encourage positive changes including more teamwork, better communications, and shared goals.
When big changes are on the horizon, the credit manager can help control any negative impact of these changes by using these tools and techniques:
- Explain when, why and how changes will be implemented
- Encourage an open dialogue about the upcoming change
- Invite people to express their concerns with you in private if they are not comfortable doing so in public
- Allow people to vent their frustration or express their concerns about the planned changes
- Discuss ways to manage the change process to help ensure it happens as smoothly as possible
Changes in the workplace can be overwhelming. When people are overwhelmed, there is often productivity and morale drop along with motivation and enthusiasm. This results in more mistakes as well as missed opportunities. Look for these early warning signs that people are not happy:
- Tardiness and higher absenteeism
- More mistakes and less attention to detail
- Missed deadlines and substandard work
- Moodiness or anger
If you are initiating the change, it is best for that try to build support for the change. How? The first step is to share your vision and goals relating to the planned changes. As a general rule, the more detailed information the credit manager can provide about how an upcoming change will affect each and every member of their department, the better.
Anyway, that’s my opinion. What’s yours?
Michael Dennis’ Covering Credit Commentary. Michael’s website is www.coveringcredit.com.
The opinions presented are those of the author. The opinions and recommendations do not necessarily reflect the views of CMA, or their Officers and Directors. Readers are encouraged to evaluate any suggestions or recommendations made, and accept and adopt only those concepts that make sense to them.