CMA Welcomes New Collection Manager

On November 29, 2010, Jocelyn Sims joined CMA as manager of our Collection Department. We are very excited about the depth of experience and passion that Jocelyn brings to our commercial collection operation, and we hope that you will join us in welcoming her to CMA. She will be based out of CMA’s North Las Vegas office and she will visit CMA’s Burbank office on a regular basis. You can meet Jocelyn at the December 9 and December 17 CMA Holiday Networking Events or contact her direct at 702-259-2622 ext. 4324 or jsims@emailcma.org.

About Jocelyn Sims:

Jocelyn Sims is a licensed Nevada Collection Agency Qualified Manager with extensive experience opening new remote call centers and leading the expansion or correction of existing call centers.  She began her career with Payco General American Credits as a medical collector. Over the years she gained experience and additional responsibilities from exceptional performance and pursuing additional studies. During her 26-year career Jocelyn has held Senior Collection Management positions for several national collection leaders such as Sallie Mae, West Asset Management and most recently Estate Recoveries, Inc.

Significant accomplishments include earning a fast track promotion at Sallie Mae from Team Leader to Department Manager after several months on brand new Department of Education Contract, one of the most competitive contracts in the industry. Development and implementation of Pilot Student Loan Rehabilitation Program that decreased participant fallout over 15% and significantly increased company revenue in all West Asset Management’s Department of Education collection offices. The Pilot Program became a permanent part of organization’s daily operation. In 2008, Jocelyn lead GE Collections at Estate Recoveries and received Probate Agency of the Year Award.

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