Today we launched a new Help feature on anscers.com driven by SnapABug.
The help button will be displayed on the anscers site, at the top of the window – before Log Off.
When you click on Help a small window opens on top of what you are viewing on anscers.
Enter your email and what you need help with – then submit. SnapABug – then takes a screenshot of your screen, records information about your web browser and operating system – then emails this information to CMA (note – SnapABug may have to ask you for permission to install java code to make the screen capture happen – takes two clicks and no download time.)
You will receive a confirmation email that we received your help request, and Customer Support will contact you by email or phone to help resolve the issue.