From the report commissioned by ACA:
"The third-party debt collection industry plays an important role in the U.S. economy. The industry
employs hundreds of thousands of Americans as collection professionals, who collect on past-due
accounts referred to them by various credit grantors, such as credit card issuers, banks, retail stores,
hospitals and other health care services, or by Federal, state and local governments. The industry
benefits the economy by recovering billions of dollars in delinquent debt each year that would
otherwise go uncollected. Further, business purchases of this industry and personal purchases by
its owners and workers ripple through the economy, supporting hundreds of thousands more jobs
across the country.
To quantify the value of third-party debt collection to the U.S. economy, ACA International retained
PricewaterhouseCoopers LLP to conduct a survey and economic analysis of third-party debt
collections.1 The survey, carried out in the spring of 2008, reveals that in 2007 the industry’s
collection efforts resulted in $40.4 billion of debt being returned to creditors on a commission basis.
The economic benefits of third-party debt collection are significant."