Collecting Bills? Put Your People Skills to Work

"If you can’t get [a collection] being nice, you can’t get it,"
says Ms. Frischer, 52, collections manager at Holthouse Carlin & Van Trigt
LLP, a Santa Monica, Calif., accounting firm. Her approach: Start with the
attitude that most people want to pay and figure out why they aren’t. "Much of
it is a mental game," she says.

Click through to the full article on Wall Street Journal Online.

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