True or False: Feelings play a key role in effective leadership.
True. Emotions, not intellect, naturally connect and inspire people, and
the best leaders know how to leverage their feelings to build bonds and achieve
business goals. This emotional self-awareness, as well as being in touch with
the emotions of others, is called emotional intelligence, and accounts
for nearly 90% of the difference between average and highly successful
What about IQ? Doesn’t intelligence equal success? Being smart
is important, but it is not enough. According to Dotlich and Cario, authors of
“Why CEOs Fail,” leaders, no matter how brilliant, will derail if they fail to
make a real emotional connection with others. As leaders acknowledge their
feelings and use them in making wiser decisions, they help create a culture of
openness and trust, and thus drive business results.
So, how do you know
if you are an emotionally intelligent leader? Ask yourself these questions:
* Do I motivate others by creating a positive emotional tone that is
fueled by optimism and hope?
* Am I in touch with my own thoughts and
feelings and those of others?
* Am I mindful—authentic and present in the
moment—and agile in the face of challenge?
Based on Daniel Goleman’s
decade of research and model of emotional intelligence, here are the four keys
of emotionally intelligent leadership:
Self-awareness is the basis of emotional intelligence. Leaders with this
* Are mindful of which emotions they are feeling and why
Understand the link between their feelings and thoughts and behavior
Recognize how their feelings impact their performance
Self-Management. How we manage our internal state can be the difference
between achieving goals and derailing. Leaders with this competence:
their impulsive feelings and distressing emotions
* Remain composed and
optimistic in stressful situations
* Stay focused, adaptable, and agile
during times of change
3. Social Awareness. Being in touch with
the feelings of others and the organization’s climate gives leaders an edge in
achieving business objectives. Leaders with this competence:
empathic—sensing others’ feelings and perspectives and taking an interest in
* Recognize and develop key internal networks
diversity and attend to customer needs
4. Social Skills. Managing
professional relationships well leads to improved communication and greater
influence. Leaders with this competence:
* Inspire and motivate others
Develop others through feedback, reward, mentoring, and coaching
crucial conversations and conflict
* Champion and manage organizational
Raising emotional awareness takes commitment and practice.
Leading with feeling cascades down through an entire organization, benefiting
everyone through collaboration, greater focus on business objectives, higher
performance, and increased bottom-line results.
Ken Giglio has over twenty years of experience in business in leadership