Date: Wednesday, November 8, 2006 3:00 – 4:00pm eastern Cost: $59.95 per line
Presenter: Susan Delloiacono, CCE
best source of information about a customer is the customer itself, and
nothing helps the understanding of the customer more than visitation.
Through visitation, a thorough understanding of the customer and its
operations aids in credit risk management, provides goodwill and can
improve the company’s competitive edge with its customer base. The
credit department can realize significant value by participating in
visits and meeting with key individuals. During this session, you’ll
learn how to prepare for a visit, what to look for and inquire about
during a visit, how to build stronger relationships with customers, and
the importance of follow up after the customer visit.
To register click here.