How to Deal with an Angry Customer

In our line of work, we deal with customers who are not just upset but downright furious now and then. Seth Godin, author of many books on marketing, has some great advice on how to deal with those who would like to take your head off. Here is a highlight:

"Talk more quietly and more slowly than the person you’re talking with.
Not an exaggerated mantra, but just enough that you will be
de-escalating, not escalating."

Click through for the advice on How to Deal with an Angry Customer.

One Reply to “How to Deal with an Angry Customer”

  1. Thanks for the link to Seth’s post. I like the part you quoted, but also this part, “Ask them if that will not only solve their problem, but give your organization a chance to delight them.”
    Maybe someone else can fix what you couldn’t. Great advice, but sometimes hard to accept.

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