Conversations that Count!

What type of impression are you leaving? How effective are your
communication skills? As you either thumb through your daily planner or
scan through your palm pilot, review your recent interactions. Did any
of the following issues arise?

·              You were asked to speak up or repeat yourself

·              Your message was misunderstood

·              You couldn’t get the full attention of your audience

·              You didn’t get the results or reactions you had anticipated

·              You didn’t make the sale or close the transaction

phenomena are quite common in the course of the typical business day.
What causes these missed opportunities? Usually the missed opportunity
stems from one of the following communications flaws:

·              Speaking too rapidly

·              Speaking with too low of a volume level

·              Slurring your words or mumbling

·              Speaking in a tone that lacks confidence, interest, or authority

·              Failing to organize your thoughts before speaking

·              Lacking eye contact or other non-verbal body language to support your message

·              Speaking too much and listening too little

it’s nervous energy or just bad habits, the results are the same. Your
message is not understood as you intended. Improving your communication
skills takes time and practice. Even the best speakers benefit from
rehearsal and preparation!

· If you are preparing for an
important call or conversation, take a few minutes to jot notes and
organize your thoughts. Locate a mirror and smile as you speak on the

· If you find yourself speaking rapidly, try emphasizing
the pronunciation of important words. Give the listener something to

· Ask questions! Check to see if your message is being understood by the audience.

· Practice presentations in front of a mirror. Make sure your gestures and body language match your intentions.

Great communication skills set you apart from the rest of the pack. If it is worth saying, it is worth being understood.

About the Author

Ellen Dunnigan
Company: Accent On Business
Title: Founder and CEO

On Business founder and CEO Ellen Dunnigan is a nationally-recognized
voice and speech coach for business professionals. She is specially
trained in voice, speech, and English improvement. For more information
or to schedule an interview or assessment with Dunnigan, call (317)
843-2983 or visit her website at

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